Interactive Voice Response (IVR)

Gain market share and customer base information about the top Interactive Voice Response (IVR) tracked by 6sense. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

209788

Companies Tracked

1496

Movements

Categories related to Interactive Voice Response (IVR)

Top 5 Interactive Voice Response (IVR) technologies in 2023

Over 209,788 companies are using Interactive Voice Response (IVR) tools. Zendesk with 89.82% market share (188,435 customers), Genesys with 3.23% market share (6,772 customers), NICE inContact with 1.77% market share (3,711 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
Zendesk

89.82 %

188435
Genesys

3.23 %

6772
NICE inContact

1.77 %

3711
Five9

1.52 %

3196
Genesys PureCloud

1.45 %

3038
Others

2.21 %

4636

Interactive Voice Response (IVR) Customers by Employee Size

The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (63,518 companies), 20 - 49 employees (53,529 companies), 100 - 249 employees (22,762 companies).

Interactive Voice Response (IVR) Customers by Geography

Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 91,306 (57.77%), United Kingdom with 17,658 (11.17%), India with 8,334 (5.27%) customers respectively.

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Interactive Voice Response (IVR) Customers by Industry

Top industries that use Interactive Voice Response (IVR) for Professional Services (45,171), Technology (43,361), Retail and CPG (25,279).

Market Share for Top Interactive Voice Response (IVR) Technologies

Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	Zendesk	188435	89.82
2	Genesys	6772	3.23
3	NICE inContact	3711	1.77
4	Five9	3196	1.52
5	Genesys PureCloud	3038	1.45
6	NewVoiceMedia	1247	0.59
7	Talkdesk	820	0.39
8	MessageBird	708	0.34
9	Cloudagent	307	0.15
10	MiContact Center	276	0.13
11	CallFire	258	0.12
12	Bright Pattern	132	0.06
13	RingCentral Contact Center	127	0.06
14	Kixie	86	0.04
15	PhoneBurner	82	0.04
16	UJET	79	0.04
17	Magnetic North	78	0.04
18	Sharpen	62	0.03
19	Plum Voice Hosted IVR	52	0.02
20	Aspect Zipwire	42	0.02
21	Convoso	41	0.02
22	FluentStream	26	0.01
23	Snapforce	25	0.01
24	Noble Solution Suite	20	0.01
25	Aspect CXP Pro	20	0.01
26	contactSPACE	19	0.01
27	Pacific Timesheet	19	0.01
28	Nectar Desk	15	0.01
29	Connect First	14	0.01
30	IVR Guru	12	0.01
31	CloudCall	12	0.01
32	Survox	10	0.00
33	Ytel Platform	9	0.00
34	Ameyo	6	0.00
35	Voxibot the Voximal stack	5	0.00
36	uContact	5	0.00
37	Five9 IVR	4	0.00
38	VBVoice	4	0.00
39	3CLogic	4	0.00
40	IBM WebSphere Voice Response for AIX	3	0.00
41	LiveOps	3	0.00
42	TollFreeForwarding	2	0.00
43	Cisco Unified IP Interactive Voice Response	2	0.00

Technology	Market share
Zendesk	89.82 (%)
Genesys	3.23 (%)
NICE inContact	1.77 (%)
Five9	1.52 (%)
Genesys PureCloud	1.45 (%)
NewVoiceMedia	0.59 (%)
Talkdesk	0.39 (%)
MessageBird	0.34 (%)
Cloudagent	0.15 (%)
MiContact Center	0.13 (%)
CallFire	0.12 (%)
Bright Pattern	0.06 (%)
RingCentral Contact Center	0.06 (%)
Kixie	0.04 (%)
PhoneBurner	0.04 (%)
UJET	0.04 (%)
Magnetic North	0.04 (%)
Sharpen	0.03 (%)
Plum Voice Hosted IVR	0.02 (%)
Aspect Zipwire	0.02 (%)
Convoso	0.02 (%)
FluentStream	0.01 (%)
Snapforce	0.01 (%)
Noble Solution Suite	0.01 (%)
Aspect CXP Pro	0.01 (%)
contactSPACE	0.01 (%)
Pacific Timesheet	0.01 (%)
Nectar Desk	0.01 (%)
Connect First	0.01 (%)
IVR Guru	0.01 (%)
CloudCall	0.01 (%)
Survox	0.00 (%)
Ytel Platform	0.00 (%)
Ameyo	0.00 (%)
Voxibot the Voximal stack	0.00 (%)
uContact	0.00 (%)
Five9 IVR	0.00 (%)
VBVoice	0.00 (%)
3CLogic	0.00 (%)
IBM WebSphere Voice Response for AIX	0.00 (%)
LiveOps	0.00 (%)
TollFreeForwarding	0.00 (%)
Cisco Unified IP Interactive Voice Response	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Interactive Voice Response (IVR) software market leaders?

Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk, Genesys, NICE inContact. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.

How many companies use Interactive Voice Response (IVR) software these days?

Around the world in 2023, over 201,770 companies are currently using one or more Interactive Voice Response (IVR) software. Out of these, there are 91,306 companies using Interactive Voice Response (IVR) tools that are originally from the United States .

Which company has the most significant market share in the Interactive Voice Response (IVR) software space?

The top few companies that have the most significant market share in the Interactive Voice Response (IVR) space are Zendesk with 89.82 % of market share, and Genesys with 3.23 % of market share and NICE inContact with 1.77 % of market share . Check for other Interactive Voice Response (IVR) technologies market share here.

What are the top industries that usually use Interactive Voice Response (IVR) softwares?

The top industries that use Interactive Voice Response (IVR) software are Professional Services (45,171) , Technology (43,361) , Retail and CPG (25,279) .