Cloud Contact Center Software

Gain market share and customer base information about the top Cloud Contact Center Software tracked by 6sense. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

111

Technologies Tracked

29928

Companies Tracked

335

Movements

Categories related to Cloud Contact Center Software

Top 5 Cloud Contact Center Software technologies in 2023

Over 29,928 companies are using Cloud Contact Center Software tools. Irene with 34.04% market share (10,187 customers), NICE inContact with 12.43% market share (3,719 customers), Coveo with 12.16% market share (3,638 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
Irene

34.04 %

10187
NICE inContact

12.43 %

3719
Coveo

12.16 %

3638
Amazon Connect

10.74 %

3213
Cisco Unified Contact Center Enterprise

5.65 %

1691
Others

24.99 %

7480

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (13,700 companies), 20 - 49 employees (8,428 companies), 100 - 249 employees (3,774 companies).

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 25,416 (74.15%), United Kingdom with 2,331 (6.80%), Canada with 1,346 (3.93%) customers respectively.

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Professional Services (7,105), Technology (6,908), Media and Telecom (2,218).

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	Irene	10187	34.04
2	NICE inContact	3719	12.43
3	Coveo	3638	12.16
4	Amazon Connect	3213	10.74
5	Cisco Unified Contact Center Enterprise	1691	5.65
6	Virtual PBX	1628	5.44
7	Ansapoint	858	2.87
8	Spoken Communications	542	1.81
9	NICE CXone	511	1.71
10	VICIdial	417	1.39
11	Anywhere365	367	1.23
12	CallTrackingMetrics	263	0.88
13	Clearview	244	0.82
14	Genesys Cloud CX	206	0.69
15	Synthetix	143	0.48
16	Cogito Diaog	127	0.42
17	Smiddle	122	0.41
18	Natterbox	108	0.36
19	expertcloud	80	0.27
20	CreativeVirtual	70	0.23
21	Enghouse Interactive Contact Center	68	0.23
22	Contivio	64	0.21
23	Enghouse Interactive	64	0.21
24	Anywhere365 for Skype Business	63	0.21
25	Pamela	62	0.21
26	Sharpen	62	0.21
27	Car Wars	60	0.20
28	Ozonetel	53	0.18
29	ConnectAndSell	53	0.18
30	SmartAction	51	0.17
31	Call Tools Contact Center	46	0.15
32	Call Center Studio	43	0.14
33	Google Contact Center AI	43	0.14
34	NuVoxx Cloud Contact Centre	42	0.14
35	Novanet C3S	40	0.13
36	QueueMetrics	39	0.13
37	SuperReceptionist	39	0.13
38	Voiptime Cloud	37	0.12
39	Dialer Software	36	0.12
40	Calabrio ONE	35	0.12
41	Dialfire	32	0.11
42	Mitel Unified Communications	30	0.10
43	Humach	29	0.10
44	TASKE	29	0.10
45	BluIP	28	0.09
46	MiaRec	26	0.09
47	LeadsRain	26	0.09
48	MightyCall	25	0.08
49	FrontSpin	25	0.08
50	Transera	24	0.08
51	CallTower	24	0.08
52	Brekeke CCS	23	0.08
53	Goldfish.ie	23	0.08
54	CyCC	21	0.07
55	CallMiner Eureka	21	0.07
56	VoiceLog	20	0.07
57	Dialer360	19	0.06
58	Alcatel-Lucent OmniTouch	19	0.06
59	IPscape	16	0.05
60	Aavaz	16	0.05
61	Nectar Desk	15	0.05
62	CALLN	14	0.05
63	TCN Cloud	14	0.05
64	Virtual Observer	13	0.04
65	Unify	13	0.04
66	Greenlight CRM	12	0.04
67	Q-Suite	11	0.04
68	Noda Contact Center	10	0.03
69	Rostrvm	10	0.03
70	SpiceCSM Dashboards and Analytics	10	0.03
71	SAP Contact Center	10	0.03
72	Atos Unify OpenScape Voice	10	0.03
73	Sip2Dial	9	0.03
74	Nubitalk	9	0.03
75	FONREACH	9	0.03
76	PrimoDialler	8	0.03
77	CallScripter Synergy	8	0.03
78	HOGUNSOFT	7	0.02
79	Quvu	7	0.02
80	LinkScope QE	7	0.02
81	Oracle Contact On Demand	7	0.02
82	PARTH	6	0.02
83	Tentacle	6	0.02
84	Kunnect	6	0.02
85	Ameyo Emerge	5	0.02
86	Evolved Call Center	5	0.02
87	EasyContactNow	5	0.02
88	telerion	4	0.01
89	Ameyo Engage	4	0.01
90	PBXMate	4	0.01
91	HoduCC	4	0.01
92	Telax Contact Center	4	0.01
93	PureCloud Engage	4	0.01
94	West Cloud Contact Center	4	0.01
95	NEC Contact Center	4	0.01
96	Ringio	4	0.01
97	Genesis Communications	3	0.01
98	PRO-T-S	3	0.01
99	NetKeeper	3	0.01
100	Intellicon	3	0.01
101	Sarv Cloud Telephony	3	0.01
102	Capgemini Odigo	3	0.01
103	Telemation	2	0.01
104	KooKoo	2	0.01
105	8x8 Cloud Contact Center	2	0.01
106	Voicent Call Center Manager	2	0.01
107	Nixxis Contact Suite	2	0.01
108	SparkTG	2	0.01
109	Newbridge	2	0.01
110	Support.com Nexus	2	0.01
111	Metaphor Contact Center	2	0.01

Technology	Market share
Irene	34.04 (%)
NICE inContact	12.43 (%)
Coveo	12.16 (%)
Amazon Connect	10.74 (%)
Cisco Unified Contact Center Enterprise	5.65 (%)
Virtual PBX	5.44 (%)
Ansapoint	2.87 (%)
Spoken Communications	1.81 (%)
NICE CXone	1.71 (%)
VICIdial	1.39 (%)
Anywhere365	1.23 (%)
CallTrackingMetrics	0.88 (%)
Clearview	0.82 (%)
Genesys Cloud CX	0.69 (%)
Synthetix	0.48 (%)
Cogito Diaog	0.42 (%)
Smiddle	0.41 (%)
Natterbox	0.36 (%)
expertcloud	0.27 (%)
CreativeVirtual	0.23 (%)
Enghouse Interactive Contact Center	0.23 (%)
Contivio	0.21 (%)
Enghouse Interactive	0.21 (%)
Anywhere365 for Skype Business	0.21 (%)
Pamela	0.21 (%)
Sharpen	0.21 (%)
Car Wars	0.20 (%)
Ozonetel	0.18 (%)
ConnectAndSell	0.18 (%)
SmartAction	0.17 (%)
Call Tools Contact Center	0.15 (%)
Call Center Studio	0.14 (%)
Google Contact Center AI	0.14 (%)
NuVoxx Cloud Contact Centre	0.14 (%)
Novanet C3S	0.13 (%)
QueueMetrics	0.13 (%)
SuperReceptionist	0.13 (%)
Voiptime Cloud	0.12 (%)
Dialer Software	0.12 (%)
Calabrio ONE	0.12 (%)
Dialfire	0.11 (%)
Mitel Unified Communications	0.10 (%)
Humach	0.10 (%)
TASKE	0.10 (%)
BluIP	0.09 (%)
MiaRec	0.09 (%)
LeadsRain	0.09 (%)
MightyCall	0.08 (%)
FrontSpin	0.08 (%)
Transera	0.08 (%)
CallTower	0.08 (%)
Brekeke CCS	0.08 (%)
Goldfish.ie	0.08 (%)
CyCC	0.07 (%)
CallMiner Eureka	0.07 (%)
VoiceLog	0.07 (%)
Dialer360	0.06 (%)
Alcatel-Lucent OmniTouch	0.06 (%)
IPscape	0.05 (%)
Aavaz	0.05 (%)
Nectar Desk	0.05 (%)
CALLN	0.05 (%)
TCN Cloud	0.05 (%)
Virtual Observer	0.04 (%)
Unify	0.04 (%)
Greenlight CRM	0.04 (%)
Q-Suite	0.04 (%)
Noda Contact Center	0.03 (%)
Rostrvm	0.03 (%)
SpiceCSM Dashboards and Analytics	0.03 (%)
SAP Contact Center	0.03 (%)
Atos Unify OpenScape Voice	0.03 (%)
Sip2Dial	0.03 (%)
Nubitalk	0.03 (%)
FONREACH	0.03 (%)
PrimoDialler	0.03 (%)
CallScripter Synergy	0.03 (%)
HOGUNSOFT	0.02 (%)
Quvu	0.02 (%)
LinkScope QE	0.02 (%)
Oracle Contact On Demand	0.02 (%)
PARTH	0.02 (%)
Tentacle	0.02 (%)
Kunnect	0.02 (%)
Ameyo Emerge	0.02 (%)
Evolved Call Center	0.02 (%)
EasyContactNow	0.02 (%)
telerion	0.01 (%)
Ameyo Engage	0.01 (%)
PBXMate	0.01 (%)
HoduCC	0.01 (%)
Telax Contact Center	0.01 (%)
PureCloud Engage	0.01 (%)
West Cloud Contact Center	0.01 (%)
NEC Contact Center	0.01 (%)
Ringio	0.01 (%)
Genesis Communications	0.01 (%)
PRO-T-S	0.01 (%)
NetKeeper	0.01 (%)
Intellicon	0.01 (%)
Sarv Cloud Telephony	0.01 (%)
Capgemini Odigo	0.01 (%)
Telemation	0.01 (%)
KooKoo	0.01 (%)
8x8 Cloud Contact Center	0.01 (%)
Voicent Call Center Manager	0.01 (%)
Nixxis Contact Suite	0.01 (%)
SparkTG	0.01 (%)
Newbridge	0.01 (%)
Support.com Nexus	0.01 (%)
Metaphor Contact Center	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, NICE inContact, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.

How many companies use Cloud Contact Center Software software these days?

Around the world in 2023, over 39,434 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 25,416 companies using Cloud Contact Center Software tools that are originally from the United States .

Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 34.04 % of market share, and NICE inContact with 12.43 % of market share and Coveo with 12.16 % of market share . Check for other Cloud Contact Center Software technologies market share here.

What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Professional Services (7,105) , Technology (6,908) , Media and Telecom (2,218) .