Customer Experience

Gain market share and customer base information about the top Customer Experience tracked by 6sense. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

253

Technologies Tracked

942422

Companies Tracked

10504

Movements

Categories related to Customer Experience

Top 5 Customer Experience technologies in 2023

Over 942,422 companies are using Customer Experience tools. Zendesk with 19.95% market share (188,047 customers), Trustpilot with 13.75% market share (129,578 customers), Intercom with 7.96% market share (75,057 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
Zendesk

19.95 %

188047
Trustpilot

13.75 %

129578
Intercom

7.96 %

75057
Adobe Marketing Cloud

7.90 %

74488
Qualtrics

3.59 %

33832
Others

46.84 %

441420

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (331,160 companies), 20 - 49 employees (245,096 companies), 100 - 249 employees (99,923 companies).

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 505,837 (61.87%), United Kingdom with 100,819 (12.33%), India with 39,696 (4.86%) customers respectively.

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Professional Services (168,636), Technology (99,168), Retail and CPG (86,474).

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	Zendesk	188047	19.95
2	Trustpilot	129578	13.75
3	Intercom	75057	7.96
4	Adobe Marketing Cloud	74488	7.90
5	Qualtrics	33832	3.59
6	Freshworks	32206	3.42
7	Campaign Monitor	28568	3.03
8	Podium	25819	2.74
9	Adobe Commerce Cloud	24970	2.65
10	Yotpo	23925	2.54
11	Qualtrics Research Core	21377	2.27
12	Smile.io	19588	2.08
13	Zoho CRM	18629	1.98
14	Smartlook	16793	1.78
15	Pendo	14807	1.57
16	Salesforce Service Cloud	14004	1.49
17	Sitecore	13299	1.41
18	OneAll	12941	1.37
19	Pipedrive	12325	1.31
20	Bazaarvoice	9288	0.99
21	LiveAgent	9282	0.98
22	LivePerson	7385	0.78
23	Genesys	6774	0.72
24	Zoho CRM Plus	6492	0.69
25	Feefo	6150	0.65
26	Zoho Desk	5072	0.54
27	Adobe Experience Cloud	4845	0.51
28	Nebula CX by Kampyle	4376	0.46
29	Medallia	4212	0.45
30	Usabilla	3943	0.42
31	Gigya	3794	0.40
32	Collect.chat	3729	0.40
33	PowerReviews	3418	0.36
34	Bookafy	3413	0.36
35	Wix Answers	3314	0.35
36	Five9	3199	0.34
37	ClickTale	3131	0.33
38	Genesys PureCloud	3042	0.32
39	WalkMe	2967	0.31
40	Cxense Insight	2745	0.29
41	Kayako	2204	0.23
42	RumbleTalk	2173	0.23
43	QuantumMetric	2142	0.23
44	NiceJob	1952	0.21
45	SendX	1820	0.19
46	Kustomer	1623	0.17
47	Survicate	1595	0.17
48	HelpCrunch	1587	0.17
49	CallPage	1585	0.17
50	ProProfs Knowledge Base	1507	0.16
51	Woobox	1443	0.15
52	WebEngage	1365	0.14
53	Quantcast Choice	1360	0.14
54	iZooto	1217	0.13
55	Method:CRM	1212	0.13
56	DecibelInsight	1192	0.13
57	Antlere	1184	0.13
58	Grade.us	1162	0.12
59	Confirmit	1155	0.12
60	GatherUp	1084	0.12
61	LoginRadius	1051	0.11
62	SAP Hybris Cloud for Customer	1029	0.11
63	Oracle Service Cloud	999	0.11
64	OpinionLab	995	0.11
65	ReferralCandy	988	0.10
66	Thunderhead.com	949	0.10
67	amoCRM	941	0.10
68	Oracle CX	931	0.10
69	ForeSee	911	0.10
70	ChurnZero	844	0.09
71	Whatfix	783	0.08
72	Webtrekk	691	0.07
73	Yieldify	661	0.07
74	Quadient	627	0.07
75	TINT	615	0.07
76	Adobe Experience Platform	586	0.06
77	UserTesting	568	0.06
78	NICE CXone	509	0.05
79	Adobe Experience Manager Forms	445	0.05
80	GetFeedback	441	0.05
81	Talisma	431	0.05
82	Practice Ignition	424	0.04
83	Totango	424	0.04
84	Antavo	418	0.04
85	Thought Industries	403	0.04
86	Nextiva	361	0.04
87	AskNicely	355	0.04
88	Reevoo	354	0.04
89	Retently NPS	348	0.04
90	Clarabridge	345	0.04
91	TeamSupport	332	0.04
92	TapMango	317	0.03
93	DeskDirector	312	0.03
94	Key Survey	307	0.03
95	Shipup	298	0.03
96	HiConversion	297	0.03
97	Vev	296	0.03
98	Dovetail	278	0.03
99	Kubra	267	0.03
100	Qhub	260	0.03
101	Falcon.io	253	0.03
102	Barilliance	250	0.03
103	Cloudrexx	246	0.03
104	Perkville	243	0.03
105	Nanorep	238	0.03
106	Hippo Video	224	0.02
107	Moxtra	186	0.02
108	Satmetrix	182	0.02
109	UXPressia	174	0.02
110	Zingle	166	0.02
111	Conversocial	164	0.02
112	Honestly	158	0.02
113	Vonage Communications APIs (formerly Nexmo)	149	0.02
114	KnowledgeOwl	149	0.02
115	VePlatform	141	0.01
116	ReviewTrackers	138	0.01
117	Mvix Digital Signage	138	0.01
118	Planhat	137	0.01
119	Client Heartbeat	136	0.01
120	Bright Pattern	132	0.01
121	Backbase	132	0.01
122	Oracle Fatwire	131	0.01
123	InMoment	125	0.01
124	Q-nomy	124	0.01
125	Vocalcom	123	0.01
126	ProProfs Survey Maker	123	0.01
127	Belly	118	0.01
128	FUEL CYCLE	115	0.01
129	Zoomph	114	0.01
130	Cayzu	112	0.01
131	BEYABLE	108	0.01
132	Impel	104	0.01
133	Abacus Webvision Cloud	104	0.01
134	Userbrain	94	0.01
135	SurveySparrow	93	0.01
136	Starred	89	0.01
137	PeopleMetrics	89	0.01
138	Apptentive	84	0.01
139	Slapfive	79	0.01
140	UJET	78	0.01
141	CustomerGauge	77	0.01
142	FuseDesk	77	0.01
143	Survey Analytics	76	0.01
144	Yonyx	72	0.01
145	Scorebuddy	66	0.01
146	CXGroup	66	0.01
147	Feedbackly	66	0.01
148	Dazzmobile	66	0.01
149	ResponseTek	64	0.01
150	Picnic	64	0.01
151	Bluestone PIM	63	0.01
152	Sharpen	62	0.01
153	Quiq Messaging	62	0.01
154	ProcedureFlow	60	0.01
155	Comarch Loyalty Management	60	0.01
156	Servion	58	0.01
157	Alida	57	0.01
158	CMNTY	55	0.01
159	erxes Inc	54	0.01
160	Locobuzz	51	0.01
161	Nicereply	51	0.01
162	CrazyCall	47	0.00
163	SeeVolution	46	0.00
164	Touchpoint Dashboard	45	0.00
165	Talkus	42	0.00
166	Zenloop	42	0.00
167	Chattermill	42	0.00
168	Emolytics	41	0.00
169	INDE Broadcast AR	40	0.00
170	MaritzCX	40	0.00
171	Zonka Feedback	38	0.00
172	Interakt	37	0.00
173	Engagor	35	0.00
174	UserReplay	34	0.00
175	Pluck	34	0.00
176	Sitecore Experience Commerce	34	0.00
177	Oracle Banking Digital Experience	34	0.00
178	Ushur	33	0.00
179	Moxie Concierge	32	0.00
180	Katabat	31	0.00
181	Google Trusted Stores	30	0.00
182	Toonimo	29	0.00
183	SAS/ASSIST	28	0.00
184	Rant & Rave	27	0.00
185	Experiture	27	0.00
186	AskingPoint	26	0.00
187	Oracle Real User Experience Insight	25	0.00
188	Retreaver	25	0.00
189	eDigitalResearch (Maru EDR)	24	0.00
190	Temper.io	23	0.00
191	Preferred Patron Loyalty	23	0.00
192	SurveyLab	23	0.00
193	Pointillist	22	0.00
194	Avaya Business Advocate	20	0.00
195	Whisbi	19	0.00
196	SightMill	19	0.00
197	UXprobe	18	0.00
198	Vocoll	17	0.00
199	Logicalware	17	0.00
200	InviteManager	17	0.00
201	SurveyExpression	17	0.00
202	oorjit	17	0.00
203	Bugwolf	16	0.00
204	Iridize	16	0.00
205	RocketLane	15	0.00
206	OpenText Communications Center Enterprise (CCE)	15	0.00
207	OXON	14	0.00
208	SuiteCX	13	0.00
209	ITSM 365	13	0.00
210	Oracle Unity Customer Data Platform	11	0.00
211	Mi4biz	11	0.00
212	Acromobile	11	0.00
213	Reputology	11	0.00
214	Journey Sales	11	0.00
215	ServiceDock	10	0.00
216	Concentrix Catalyst	9	0.00
217	IBM Tealeaf	9	0.00
218	Survey Galaxy	9	0.00
219	Salesmachine	9	0.00
220	Thanx Media	9	0.00
221	Sprinklr Modern Care	8	0.00
222	Movate	8	0.00
223	SimpleFeedback	8	0.00
224	CloudCherry	7	0.00
225	Promoter Ninja	7	0.00
226	Survaider	6	0.00
227	KANA Express	6	0.00
228	IBM Watson Customer Experience Analytics	6	0.00
229	Team Sales Agent	5	0.00
230	Gotcha	5	0.00
231	Survtapp	5	0.00
232	Market Force Information	5	0.00
233	UserRules	5	0.00
234	Guideblocks	5	0.00
235	Auryc	4	0.00
236	Pisano	4	0.00
237	ThoughtBuzz	4	0.00
238	VenueLytics	4	0.00
239	3CLogic	4	0.00
240	Convergys Analytics	3	0.00
241	SnapSolv	3	0.00
242	CallidusCloud CX	3	0.00
243	ReviewSpreader	3	0.00
244	Nextpond	3	0.00
245	RenegadeWorks	3	0.00
246	ShowHows	3	0.00
247	ATryBox	3	0.00
248	Intouch Insight	3	0.00
249	BankBuddy	2	0.00
250	JourneyFlow	2	0.00
251	Oracle RightNow Engage	2	0.00
252	JumpSeat	2	0.00
253	Lily Enterprise	2	0.00

Technology	Market share
Zendesk	19.95 (%)
Trustpilot	13.75 (%)
Intercom	7.96 (%)
Adobe Marketing Cloud	7.90 (%)
Qualtrics	3.59 (%)
Freshworks	3.42 (%)
Campaign Monitor	3.03 (%)
Podium	2.74 (%)
Adobe Commerce Cloud	2.65 (%)
Yotpo	2.54 (%)
Qualtrics Research Core	2.27 (%)
Smile.io	2.08 (%)
Zoho CRM	1.98 (%)
Smartlook	1.78 (%)
Pendo	1.57 (%)
Salesforce Service Cloud	1.49 (%)
Sitecore	1.41 (%)
OneAll	1.37 (%)
Pipedrive	1.31 (%)
Bazaarvoice	0.99 (%)
LiveAgent	0.98 (%)
LivePerson	0.78 (%)
Genesys	0.72 (%)
Zoho CRM Plus	0.69 (%)
Feefo	0.65 (%)
Zoho Desk	0.54 (%)
Adobe Experience Cloud	0.51 (%)
Nebula CX by Kampyle	0.46 (%)
Medallia	0.45 (%)
Usabilla	0.42 (%)
Gigya	0.40 (%)
Collect.chat	0.40 (%)
PowerReviews	0.36 (%)
Bookafy	0.36 (%)
Wix Answers	0.35 (%)
Five9	0.34 (%)
ClickTale	0.33 (%)
Genesys PureCloud	0.32 (%)
WalkMe	0.31 (%)
Cxense Insight	0.29 (%)
Kayako	0.23 (%)
RumbleTalk	0.23 (%)
QuantumMetric	0.23 (%)
NiceJob	0.21 (%)
SendX	0.19 (%)
Kustomer	0.17 (%)
Survicate	0.17 (%)
HelpCrunch	0.17 (%)
CallPage	0.17 (%)
ProProfs Knowledge Base	0.16 (%)
Woobox	0.15 (%)
WebEngage	0.14 (%)
Quantcast Choice	0.14 (%)
iZooto	0.13 (%)
Method:CRM	0.13 (%)
DecibelInsight	0.13 (%)
Antlere	0.13 (%)
Grade.us	0.12 (%)
Confirmit	0.12 (%)
GatherUp	0.12 (%)
LoginRadius	0.11 (%)
SAP Hybris Cloud for Customer	0.11 (%)
Oracle Service Cloud	0.11 (%)
OpinionLab	0.11 (%)
ReferralCandy	0.10 (%)
Thunderhead.com	0.10 (%)
amoCRM	0.10 (%)
Oracle CX	0.10 (%)
ForeSee	0.10 (%)
ChurnZero	0.09 (%)
Whatfix	0.08 (%)
Webtrekk	0.07 (%)
Yieldify	0.07 (%)
Quadient	0.07 (%)
TINT	0.07 (%)
Adobe Experience Platform	0.06 (%)
UserTesting	0.06 (%)
NICE CXone	0.05 (%)
Adobe Experience Manager Forms	0.05 (%)
GetFeedback	0.05 (%)
Talisma	0.05 (%)
Practice Ignition	0.04 (%)
Totango	0.04 (%)
Antavo	0.04 (%)
Thought Industries	0.04 (%)
Nextiva	0.04 (%)
AskNicely	0.04 (%)
Reevoo	0.04 (%)
Retently NPS	0.04 (%)
Clarabridge	0.04 (%)
TeamSupport	0.04 (%)
TapMango	0.03 (%)
DeskDirector	0.03 (%)
Key Survey	0.03 (%)
Shipup	0.03 (%)
HiConversion	0.03 (%)
Vev	0.03 (%)
Dovetail	0.03 (%)
Kubra	0.03 (%)
Qhub	0.03 (%)
Falcon.io	0.03 (%)
Barilliance	0.03 (%)
Cloudrexx	0.03 (%)
Perkville	0.03 (%)
Nanorep	0.03 (%)
Hippo Video	0.02 (%)
Moxtra	0.02 (%)
Satmetrix	0.02 (%)
UXPressia	0.02 (%)
Zingle	0.02 (%)
Conversocial	0.02 (%)
Honestly	0.02 (%)
Vonage Communications APIs (formerly Nexmo)	0.02 (%)
KnowledgeOwl	0.02 (%)
VePlatform	0.01 (%)
ReviewTrackers	0.01 (%)
Mvix Digital Signage	0.01 (%)
Planhat	0.01 (%)
Client Heartbeat	0.01 (%)
Bright Pattern	0.01 (%)
Backbase	0.01 (%)
Oracle Fatwire	0.01 (%)
InMoment	0.01 (%)
Q-nomy	0.01 (%)
Vocalcom	0.01 (%)
ProProfs Survey Maker	0.01 (%)
Belly	0.01 (%)
FUEL CYCLE	0.01 (%)
Zoomph	0.01 (%)
Cayzu	0.01 (%)
BEYABLE	0.01 (%)
Impel	0.01 (%)
Abacus Webvision Cloud	0.01 (%)
Userbrain	0.01 (%)
SurveySparrow	0.01 (%)
Starred	0.01 (%)
PeopleMetrics	0.01 (%)
Apptentive	0.01 (%)
Slapfive	0.01 (%)
UJET	0.01 (%)
CustomerGauge	0.01 (%)
FuseDesk	0.01 (%)
Survey Analytics	0.01 (%)
Yonyx	0.01 (%)
Scorebuddy	0.01 (%)
CXGroup	0.01 (%)
Feedbackly	0.01 (%)
Dazzmobile	0.01 (%)
ResponseTek	0.01 (%)
Picnic	0.01 (%)
Bluestone PIM	0.01 (%)
Sharpen	0.01 (%)
Quiq Messaging	0.01 (%)
ProcedureFlow	0.01 (%)
Comarch Loyalty Management	0.01 (%)
Servion	0.01 (%)
Alida	0.01 (%)
CMNTY	0.01 (%)
erxes Inc	0.01 (%)
Locobuzz	0.01 (%)
Nicereply	0.01 (%)
CrazyCall	0.00 (%)
SeeVolution	0.00 (%)
Touchpoint Dashboard	0.00 (%)
Talkus	0.00 (%)
Zenloop	0.00 (%)
Chattermill	0.00 (%)
Emolytics	0.00 (%)
INDE Broadcast AR	0.00 (%)
MaritzCX	0.00 (%)
Zonka Feedback	0.00 (%)
Interakt	0.00 (%)
Engagor	0.00 (%)
UserReplay	0.00 (%)
Pluck	0.00 (%)
Sitecore Experience Commerce	0.00 (%)
Oracle Banking Digital Experience	0.00 (%)
Ushur	0.00 (%)
Moxie Concierge	0.00 (%)
Katabat	0.00 (%)
Google Trusted Stores	0.00 (%)
Toonimo	0.00 (%)
SAS/ASSIST	0.00 (%)
Rant & Rave	0.00 (%)
Experiture	0.00 (%)
AskingPoint	0.00 (%)
Oracle Real User Experience Insight	0.00 (%)
Retreaver	0.00 (%)
eDigitalResearch (Maru EDR)	0.00 (%)
Temper.io	0.00 (%)
Preferred Patron Loyalty	0.00 (%)
SurveyLab	0.00 (%)
Pointillist	0.00 (%)
Avaya Business Advocate	0.00 (%)
Whisbi	0.00 (%)
SightMill	0.00 (%)
UXprobe	0.00 (%)
Vocoll	0.00 (%)
Logicalware	0.00 (%)
InviteManager	0.00 (%)
SurveyExpression	0.00 (%)
oorjit	0.00 (%)
Bugwolf	0.00 (%)
Iridize	0.00 (%)
RocketLane	0.00 (%)
OpenText Communications Center Enterprise (CCE)	0.00 (%)
OXON	0.00 (%)
SuiteCX	0.00 (%)
ITSM 365	0.00 (%)
Oracle Unity Customer Data Platform	0.00 (%)
Mi4biz	0.00 (%)
Acromobile	0.00 (%)
Reputology	0.00 (%)
Journey Sales	0.00 (%)
ServiceDock	0.00 (%)
Concentrix Catalyst	0.00 (%)
IBM Tealeaf	0.00 (%)
Survey Galaxy	0.00 (%)
Salesmachine	0.00 (%)
Thanx Media	0.00 (%)
Sprinklr Modern Care	0.00 (%)
Movate	0.00 (%)
SimpleFeedback	0.00 (%)
CloudCherry	0.00 (%)
Promoter Ninja	0.00 (%)
Survaider	0.00 (%)
KANA Express	0.00 (%)
IBM Watson Customer Experience Analytics	0.00 (%)
Team Sales Agent	0.00 (%)
Gotcha	0.00 (%)
Survtapp	0.00 (%)
Market Force Information	0.00 (%)
UserRules	0.00 (%)
Guideblocks	0.00 (%)
Auryc	0.00 (%)
Pisano	0.00 (%)
ThoughtBuzz	0.00 (%)
VenueLytics	0.00 (%)
3CLogic	0.00 (%)
Convergys Analytics	0.00 (%)
SnapSolv	0.00 (%)
CallidusCloud CX	0.00 (%)
ReviewSpreader	0.00 (%)
Nextpond	0.00 (%)
RenegadeWorks	0.00 (%)
ShowHows	0.00 (%)
ATryBox	0.00 (%)
Intouch Insight	0.00 (%)
BankBuddy	0.00 (%)
JourneyFlow	0.00 (%)
Oracle RightNow Engage	0.00 (%)
JumpSeat	0.00 (%)
Lily Enterprise	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Trustpilot, Intercom. Here, you can view a full list of Customer Experience tools in the market.

How many companies use Customer Experience software these days?

Around the world in 2023, over 984,191 companies are currently using one or more Customer Experience software. Out of these, there are 505,837 companies using Customer Experience tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 19.95 % of market share, and Trustpilot with 13.75 % of market share and Intercom with 7.96 % of market share . Check for other Customer Experience technologies market share here.