Contact Center

Gain market share and customer base information about the top Contact Center tracked by 6sense. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

143

Technologies Tracked

1164627

Companies Tracked

9444

Movements

Categories related to Contact Center

Top 5 Contact Center technologies in 2023

Over 1,164,627 companies are using Contact Center tools. Wix with 67.53% market share (786,431 customers), Zendesk with 16.16% market share (188,174 customers), Agile CRM with 2.81% market share (32,712 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
Wix

67.53 %

786431
Zendesk

16.16 %

188174
Agile CRM

2.81 %

32712
Freshworks

2.76 %

32196
Bitrix24

1.71 %

19969
Others

9.03 %

105145

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (491,285 companies), 20 - 49 employees (215,714 companies), 10 - 19 employees (91,274 companies).

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 582,669 (66.26%), United Kingdom with 86,253 (9.81%), Canada with 37,663 (4.28%) customers respectively.

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Contact Center Customers by Industry

Top industries that use Contact Center for Professional Services (279,814), Technology (123,306), Retail and CPG (90,338).

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	Wix	786431	67.53
2	Zendesk	188174	16.16
3	Agile CRM	32712	2.81
4	Freshworks	32196	2.76
5	Bitrix24	19969	1.71
6	Salesforce Service Cloud	13990	1.20
7	Mitel	10943	0.94
8	LiveAgent	9274	0.80
9	Genesys	6774	0.58
10	Avaya Contact Center	5163	0.44
11	Wipro	5151	0.44
12	Zoho Desk	5073	0.44
13	NICE inContact	3714	0.32
14	Wix Answers	3315	0.28
15	Five9	3197	0.27
16	LogMeIn Rescue	3116	0.27
17	Genesys PureCloud	3039	0.26
18	Verint	2712	0.23
19	PICS	2568	0.22
20	Comm100 Live Chat	2187	0.19
21	Aircall	1740	0.15
22	Genesys Contact Center	1637	0.14
23	NewVoiceMedia	1251	0.11
24	Helpshift	1093	0.09
25	Oracle Service Cloud	1002	0.09
26	Vivocha	990	0.09
27	Cisco Finesse	964	0.08
28	Avaya CMS	935	0.08
29	Desk.com Chat	926	0.08
30	Vonage Business	900	0.08
31	HappyFox	894	0.08
32	Talkdesk	819	0.07
33	Genesys Outbound	732	0.06
34	Creatio	719	0.06
35	Genesys Inbound	680	0.06
36	Nortel Symposium	500	0.04
37	Avaya Aura Call Center Elite	494	0.04
38	VICIdial	415	0.04
39	Toky	396	0.03
40	Dixa	378	0.03
41	Fenero	373	0.03
42	Nextiva	362	0.03
43	Genesys PureConnect	360	0.03
44	Clarabridge	345	0.03
45	Mitel Contact Center Solutions	312	0.03
46	Twilio Flex	309	0.03
47	Cloudagent	306	0.03
48	MiContact Center	275	0.02
49	CallFire	258	0.02
50	Gladly	244	0.02
51	Zingtree	224	0.02
52	Oracle TeleSales	216	0.02
53	8x8 Virtual Office	190	0.02
54	Livevox	165	0.01
55	Cisco Packaged Contact Center Enterprise	145	0.01
56	VanillaSoft	131	0.01
57	Bright Pattern	131	0.01
58	RingCentral Contact Center	127	0.01
59	Vocalcom	123	0.01
60	Twilio Contact Center	111	0.01
61	Oracle Teleservice	110	0.01
62	InGenius	104	0.01
63	Manhattan Contact Center	103	0.01
64	PlayVox	97	0.01
65	Click2Coach	85	0.01
66	Alvaria	83	0.01
67	ePowerCenter	82	0.01
68	Netcall	82	0.01
69	PhoneBurner	82	0.01
70	Sitel	80	0.01
71	UJET	78	0.01
72	Magnetic North	78	0.01
73	Vozy	72	0.01
74	XCALLY	70	0.01
75	DialMyCalls	66	0.01
76	Scorebuddy	66	0.01
77	Sharpen	62	0.01
78	Corizon	61	0.01
79	Aloware	60	0.01
80	ProcedureFlow	60	0.01
81	Freshcaller	59	0.01
82	Xperience	48	0.00
83	CrazyCall	47	0.00
84	PanTerra	47	0.00
85	Cloudtalk	47	0.00
86	Shelf	46	0.00
87	Aspect Zipwire	43	0.00
88	prairieFyre	42	0.00
89	ChaseData	42	0.00
90	Convoso	41	0.00
91	VCC Live	38	0.00
92	Clarity Connect	37	0.00
93	RingSky	36	0.00
94	Aspect Via	34	0.00
95	Avaya Contact Center Control Manager	31	0.00
96	Zailab	31	0.00
97	CallHub	30	0.00
98	FluentStream	26	0.00
99	Avaya Callback Assist	25	0.00
100	Zent.io	25	0.00
101	InfoFlo	25	0.00
102	XenCALL	22	0.00
103	Observe.AI	22	0.00
104	Avaya Contact Analyzer	21	0.00
105	Noble Solution Suite	20	0.00
106	contactSPACE	19	0.00
107	Nectar Desk	15	0.00
108	Cisco Outbound Option	14	0.00
109	Connect First	14	0.00
110	Branch Messenger	13	0.00
111	eSpace Contact Center	13	0.00
112	Newfies-Dialer	12	0.00
113	CloudCall	12	0.00
114	Speak2Leads	11	0.00
115	AireContact	11	0.00
116	Dezide	11	0.00
117	Atos Unify OpenScape Voice	10	0.00
118	SpiceCSM	10	0.00
119	VHT Cloud	9	0.00
120	Callmaker	9	0.00
121	PhoneCall	9	0.00
122	Ytel Platform	9	0.00
123	T-Max Predictive Dialer	9	0.00
124	AuguTech	7	0.00
125	Ameyo	6	0.00
126	Pims Auto Dialer	6	0.00
127	Cross CRM	5	0.00
128	uContact	5	0.00
129	CallSquad	5	0.00
130	EducationFolder	5	0.00
131	CozTel	4	0.00
132	Cingo	4	0.00
133	Track My Leads	4	0.00
134	Autom8 Enterprise	4	0.00
135	3CLogic	4	0.00
136	Nice SmartCenter	3	0.00
137	USAN	3	0.00
138	Ottspott	3	0.00
139	LiveOps	3	0.00
140	CallidusCloud CX	3	0.00
141	OneContact CC	3	0.00
142	CallTools	2	0.00
143	SalesExec	2	0.00

Technology	Market share
Wix	67.53 (%)
Zendesk	16.16 (%)
Agile CRM	2.81 (%)
Freshworks	2.76 (%)
Bitrix24	1.71 (%)
Salesforce Service Cloud	1.20 (%)
Mitel	0.94 (%)
LiveAgent	0.80 (%)
Genesys	0.58 (%)
Avaya Contact Center	0.44 (%)
Wipro	0.44 (%)
Zoho Desk	0.44 (%)
NICE inContact	0.32 (%)
Wix Answers	0.28 (%)
Five9	0.27 (%)
LogMeIn Rescue	0.27 (%)
Genesys PureCloud	0.26 (%)
Verint	0.23 (%)
PICS	0.22 (%)
Comm100 Live Chat	0.19 (%)
Aircall	0.15 (%)
Genesys Contact Center	0.14 (%)
NewVoiceMedia	0.11 (%)
Helpshift	0.09 (%)
Oracle Service Cloud	0.09 (%)
Vivocha	0.09 (%)
Cisco Finesse	0.08 (%)
Avaya CMS	0.08 (%)
Desk.com Chat	0.08 (%)
Vonage Business	0.08 (%)
HappyFox	0.08 (%)
Talkdesk	0.07 (%)
Genesys Outbound	0.06 (%)
Creatio	0.06 (%)
Genesys Inbound	0.06 (%)
Nortel Symposium	0.04 (%)
Avaya Aura Call Center Elite	0.04 (%)
VICIdial	0.04 (%)
Toky	0.03 (%)
Dixa	0.03 (%)
Fenero	0.03 (%)
Nextiva	0.03 (%)
Genesys PureConnect	0.03 (%)
Clarabridge	0.03 (%)
Mitel Contact Center Solutions	0.03 (%)
Twilio Flex	0.03 (%)
Cloudagent	0.03 (%)
MiContact Center	0.02 (%)
CallFire	0.02 (%)
Gladly	0.02 (%)
Zingtree	0.02 (%)
Oracle TeleSales	0.02 (%)
8x8 Virtual Office	0.02 (%)
Livevox	0.01 (%)
Cisco Packaged Contact Center Enterprise	0.01 (%)
VanillaSoft	0.01 (%)
Bright Pattern	0.01 (%)
RingCentral Contact Center	0.01 (%)
Vocalcom	0.01 (%)
Twilio Contact Center	0.01 (%)
Oracle Teleservice	0.01 (%)
InGenius	0.01 (%)
Manhattan Contact Center	0.01 (%)
PlayVox	0.01 (%)
Click2Coach	0.01 (%)
Alvaria	0.01 (%)
ePowerCenter	0.01 (%)
Netcall	0.01 (%)
PhoneBurner	0.01 (%)
Sitel	0.01 (%)
UJET	0.01 (%)
Magnetic North	0.01 (%)
Vozy	0.01 (%)
XCALLY	0.01 (%)
DialMyCalls	0.01 (%)
Scorebuddy	0.01 (%)
Sharpen	0.01 (%)
Corizon	0.01 (%)
Aloware	0.01 (%)
ProcedureFlow	0.01 (%)
Freshcaller	0.01 (%)
Xperience	0.00 (%)
CrazyCall	0.00 (%)
PanTerra	0.00 (%)
Cloudtalk	0.00 (%)
Shelf	0.00 (%)
Aspect Zipwire	0.00 (%)
prairieFyre	0.00 (%)
ChaseData	0.00 (%)
Convoso	0.00 (%)
VCC Live	0.00 (%)
Clarity Connect	0.00 (%)
RingSky	0.00 (%)
Aspect Via	0.00 (%)
Avaya Contact Center Control Manager	0.00 (%)
Zailab	0.00 (%)
CallHub	0.00 (%)
FluentStream	0.00 (%)
Avaya Callback Assist	0.00 (%)
Zent.io	0.00 (%)
InfoFlo	0.00 (%)
XenCALL	0.00 (%)
Observe.AI	0.00 (%)
Avaya Contact Analyzer	0.00 (%)
Noble Solution Suite	0.00 (%)
contactSPACE	0.00 (%)
Nectar Desk	0.00 (%)
Cisco Outbound Option	0.00 (%)
Connect First	0.00 (%)
Branch Messenger	0.00 (%)
eSpace Contact Center	0.00 (%)
Newfies-Dialer	0.00 (%)
CloudCall	0.00 (%)
Speak2Leads	0.00 (%)
AireContact	0.00 (%)
Dezide	0.00 (%)
Atos Unify OpenScape Voice	0.00 (%)
SpiceCSM	0.00 (%)
VHT Cloud	0.00 (%)
Callmaker	0.00 (%)
PhoneCall	0.00 (%)
Ytel Platform	0.00 (%)
T-Max Predictive Dialer	0.00 (%)
AuguTech	0.00 (%)
Ameyo	0.00 (%)
Pims Auto Dialer	0.00 (%)
Cross CRM	0.00 (%)
uContact	0.00 (%)
CallSquad	0.00 (%)
EducationFolder	0.00 (%)
CozTel	0.00 (%)
Cingo	0.00 (%)
Track My Leads	0.00 (%)
Autom8 Enterprise	0.00 (%)
3CLogic	0.00 (%)
Nice SmartCenter	0.00 (%)
USAN	0.00 (%)
Ottspott	0.00 (%)
LiveOps	0.00 (%)
CallidusCloud CX	0.00 (%)
OneContact CC	0.00 (%)
CallTools	0.00 (%)
SalesExec	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.

How many companies use Contact Center software these days?

Around the world in 2023, over 1,069,729 companies are currently using one or more Contact Center software. Out of these, there are 582,669 companies using Contact Center tools that are originally from the United States .

Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 67.53 % of market share, and Zendesk with 16.16 % of market share and Agile CRM with 2.81 % of market share . Check for other Contact Center technologies market share here.