Customer Engagement

Gain market share and customer base information about the top Customer Engagement tracked by 6sense. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

147

Technologies Tracked

372449

Companies Tracked

2717

Movements

Categories related to Customer Engagement

Top 5 Customer Engagement technologies in 2023

Over 372,449 companies are using Customer Engagement tools. Intercom with 20.16% market share (75,092 customers), LiveChat with 10.55% market share (39,295 customers), Zoho SalesIQ with 7.28% market share (27,111 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
Intercom

20.16 %

75092
LiveChat

10.55 %

39295
Zoho SalesIQ

7.28 %

27111
Yotpo

6.43 %

23943
Zoho CRM

5.01 %

18664
Others

50.57 %

188344

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (105,367 companies), 20 - 49 employees (72,987 companies), 10 - 19 employees (26,101 companies).

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 155,858 (64.81%), United Kingdom with 25,881 (10.76%), India with 12,460 (5.18%) customers respectively.

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Professional Services (59,069), Technology (43,688), Retail and CPG (29,316).

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	Intercom	75092	20.16
2	LiveChat	39295	10.55
3	Zoho SalesIQ	27111	7.28
4	Yotpo	23943	6.43
5	Zoho CRM	18664	5.01
6	Smile.io for Shopify	17025	4.57
7	Sumo	15298	4.11
8	Pendo	14823	3.98
9	Salesforce Service Cloud	14007	3.76
10	Salesforce Commerce Cloud	13011	3.49
11	Pipedrive	12356	3.32
12	LivePerson	7387	1.98
13	Zoho CRM Plus	6492	1.74
14	Feefo	6149	1.65
15	Zoho Desk	5077	1.36
16	Como	4860	1.30
17	UserVoice	4415	1.19
18	Qzzr	4130	1.11
19	Aspect Software	4089	1.10
20	Five9	3204	0.86
21	Higher Logic	3135	0.84
22	Genesys PureCloud	3041	0.82
23	WalkMe	2963	0.80
24	Salesforce Engage	2943	0.79
25	Nosto	2854	0.77
26	Cxense Insight	2745	0.74
27	Proof	2091	0.56
28	CleverTap	1867	0.50
29	SendX	1820	0.49
30	Survicate	1593	0.43
31	CallPage	1587	0.43
32	Woobox	1443	0.39
33	WebEngage	1366	0.37
34	Gainsight	1321	0.35
35	Agendize	1255	0.34
36	iZooto	1218	0.33
37	Get Satisfaction	1080	0.29
38	Vivocha	988	0.27
39	Thunderhead.com	953	0.26
40	Iterable	944	0.25
41	amoCRM	941	0.25
42	vCita Business App	921	0.25
43	PathFactory	901	0.24
44	ChurnZero	841	0.23
45	Lithium	835	0.22
46	Whatfix	785	0.21
47	Creatio	719	0.19
48	REVE Chat	660	0.18
49	Yieldify	660	0.18
50	yellow.ai Platform	540	0.14
51	Glofox	537	0.14
52	Qualifio	490	0.13
53	Cendyn	474	0.13
54	xSellco Helpdesk	441	0.12
55	Answerbase	440	0.12
56	Blue Enterprise Surveys	432	0.12
57	Totango	424	0.11
58	Antavo	420	0.11
59	Khoros	416	0.11
60	Thought Industries	403	0.11
61	Skeepers	381	0.10
62	ClearSlide	374	0.10
63	inSided	360	0.10
64	Incentivio	283	0.08
65	Clarabridge CX Social	278	0.07
66	Falcon.io	256	0.07
67	UXPressia	175	0.05
68	Genesys Multicloud CX	155	0.04
69	Genesys PureEngage	154	0.04
70	Callminer	151	0.04
71	Marketo Sales Connect	142	0.04
72	idomoo	141	0.04
73	VePlatform	141	0.04
74	ReviewTrackers	138	0.04
75	RandomPicker	136	0.04
76	Message Mate	134	0.04
77	Ebsta	123	0.03
78	PushAd	119	0.03
79	Skilljar	117	0.03
80	Baremetrics	109	0.03
81	BEYABLE	108	0.03
82	Bunchball Nitro	108	0.03
83	Audiense	105	0.03
84	UserEngage	104	0.03
85	SurveySparrow	94	0.03
86	DailyStory	94	0.03
87	CustomShow	94	0.03
88	Feedier	91	0.02
89	Starred	89	0.02
90	Gleantap	87	0.02
91	UJET	78	0.02
92	CustomerGauge	77	0.02
93	Badgeville	75	0.02
94	Fidelity TouchPoint	74	0.02
95	ReachEdge	72	0.02
96	Huddle	71	0.02
97	LiveHelp	65	0.02
98	Picnic	64	0.02
99	iTouchVision Contact Centre	59	0.02
100	Phone2Action	59	0.02
101	Loyalzoo	55	0.01
102	Xperience	48	0.01
103	Rakuten Aquafadas	41	0.01
104	INDE Broadcast AR	40	0.01
105	Relay	36	0.01
106	Aspect Via	34	0.01
107	Higher Logic Online Community	34	0.01
108	Akita	33	0.01
109	Moxie Concierge	32	0.01
110	viewneo	32	0.01
111	SAP Digital CRM	32	0.01
112	Adxstudio Portals	31	0.01
113	Katabat	31	0.01
114	Postal.io	30	0.01
115	Toonimo	29	0.01
116	VeriShow	29	0.01
117	POPi/o	29	0.01
118	Amity	27	0.01
119	Liveoak	27	0.01
120	Trivie	27	0.01
121	Klaus	24	0.01
122	Preferred Patron Loyalty	23	0.01
123	Optinize	23	0.01
124	RingCaptcha	23	0.01
125	SightMill	20	0.01
126	Whisbi	19	0.01
127	Socialman	18	0.00
128	King of App	18	0.00
129	Iridize	16	0.00
130	My Council Services	15	0.00
131	Opower	15	0.00
132	HCL Unica Interact	12	0.00
133	Bloobirds	11	0.00
134	IBM ExperienceOne	11	0.00
135	Journey Sales	11	0.00
136	Acromobile	11	0.00
137	Callmaker	9	0.00
138	Salesmachine	9	0.00
139	SimpleFeedback	8	0.00
140	BrightInfo	6	0.00
141	TOTUS	4	0.00
142	3CLogic	4	0.00
143	ChurnSpotter	3	0.00
144	HookFeed	3	0.00
145	thirdstream	2	0.00
146	[24]7 AssistTM	2	0.00
147	Matador AI	2	0.00

Technology	Market share
Intercom	20.16 (%)
LiveChat	10.55 (%)
Zoho SalesIQ	7.28 (%)
Yotpo	6.43 (%)
Zoho CRM	5.01 (%)
Smile.io for Shopify	4.57 (%)
Sumo	4.11 (%)
Pendo	3.98 (%)
Salesforce Service Cloud	3.76 (%)
Salesforce Commerce Cloud	3.49 (%)
Pipedrive	3.32 (%)
LivePerson	1.98 (%)
Zoho CRM Plus	1.74 (%)
Feefo	1.65 (%)
Zoho Desk	1.36 (%)
Como	1.30 (%)
UserVoice	1.19 (%)
Qzzr	1.11 (%)
Aspect Software	1.10 (%)
Five9	0.86 (%)
Higher Logic	0.84 (%)
Genesys PureCloud	0.82 (%)
WalkMe	0.80 (%)
Salesforce Engage	0.79 (%)
Nosto	0.77 (%)
Cxense Insight	0.74 (%)
Proof	0.56 (%)
CleverTap	0.50 (%)
SendX	0.49 (%)
Survicate	0.43 (%)
CallPage	0.43 (%)
Woobox	0.39 (%)
WebEngage	0.37 (%)
Gainsight	0.35 (%)
Agendize	0.34 (%)
iZooto	0.33 (%)
Get Satisfaction	0.29 (%)
Vivocha	0.27 (%)
Thunderhead.com	0.26 (%)
Iterable	0.25 (%)
amoCRM	0.25 (%)
vCita Business App	0.25 (%)
PathFactory	0.24 (%)
ChurnZero	0.23 (%)
Lithium	0.22 (%)
Whatfix	0.21 (%)
Creatio	0.19 (%)
REVE Chat	0.18 (%)
Yieldify	0.18 (%)
yellow.ai Platform	0.14 (%)
Glofox	0.14 (%)
Qualifio	0.13 (%)
Cendyn	0.13 (%)
xSellco Helpdesk	0.12 (%)
Answerbase	0.12 (%)
Blue Enterprise Surveys	0.12 (%)
Totango	0.11 (%)
Antavo	0.11 (%)
Khoros	0.11 (%)
Thought Industries	0.11 (%)
Skeepers	0.10 (%)
ClearSlide	0.10 (%)
inSided	0.10 (%)
Incentivio	0.08 (%)
Clarabridge CX Social	0.07 (%)
Falcon.io	0.07 (%)
UXPressia	0.05 (%)
Genesys Multicloud CX	0.04 (%)
Genesys PureEngage	0.04 (%)
Callminer	0.04 (%)
Marketo Sales Connect	0.04 (%)
idomoo	0.04 (%)
VePlatform	0.04 (%)
ReviewTrackers	0.04 (%)
RandomPicker	0.04 (%)
Message Mate	0.04 (%)
Ebsta	0.03 (%)
PushAd	0.03 (%)
Skilljar	0.03 (%)
Baremetrics	0.03 (%)
BEYABLE	0.03 (%)
Bunchball Nitro	0.03 (%)
Audiense	0.03 (%)
UserEngage	0.03 (%)
SurveySparrow	0.03 (%)
DailyStory	0.03 (%)
CustomShow	0.03 (%)
Feedier	0.02 (%)
Starred	0.02 (%)
Gleantap	0.02 (%)
UJET	0.02 (%)
CustomerGauge	0.02 (%)
Badgeville	0.02 (%)
Fidelity TouchPoint	0.02 (%)
ReachEdge	0.02 (%)
Huddle	0.02 (%)
LiveHelp	0.02 (%)
Picnic	0.02 (%)
iTouchVision Contact Centre	0.02 (%)
Phone2Action	0.02 (%)
Loyalzoo	0.01 (%)
Xperience	0.01 (%)
Rakuten Aquafadas	0.01 (%)
INDE Broadcast AR	0.01 (%)
Relay	0.01 (%)
Aspect Via	0.01 (%)
Higher Logic Online Community	0.01 (%)
Akita	0.01 (%)
Moxie Concierge	0.01 (%)
viewneo	0.01 (%)
SAP Digital CRM	0.01 (%)
Adxstudio Portals	0.01 (%)
Katabat	0.01 (%)
Postal.io	0.01 (%)
Toonimo	0.01 (%)
VeriShow	0.01 (%)
POPi/o	0.01 (%)
Amity	0.01 (%)
Liveoak	0.01 (%)
Trivie	0.01 (%)
Klaus	0.01 (%)
Preferred Patron Loyalty	0.01 (%)
Optinize	0.01 (%)
RingCaptcha	0.01 (%)
SightMill	0.01 (%)
Whisbi	0.01 (%)
Socialman	0.00 (%)
King of App	0.00 (%)
Iridize	0.00 (%)
My Council Services	0.00 (%)
Opower	0.00 (%)
HCL Unica Interact	0.00 (%)
Bloobirds	0.00 (%)
IBM ExperienceOne	0.00 (%)
Journey Sales	0.00 (%)
Acromobile	0.00 (%)
Callmaker	0.00 (%)
Salesmachine	0.00 (%)
SimpleFeedback	0.00 (%)
BrightInfo	0.00 (%)
TOTUS	0.00 (%)
3CLogic	0.00 (%)
ChurnSpotter	0.00 (%)
HookFeed	0.00 (%)
thirdstream	0.00 (%)
[24]7 AssistTM	0.00 (%)
Matador AI	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, LiveChat, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.

How many companies use Customer Engagement software these days?

Around the world in 2023, over 285,386 companies are currently using one or more Customer Engagement software. Out of these, there are 155,858 companies using Customer Engagement tools that are originally from the United States .

Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 20.16 % of market share, and LiveChat with 10.55 % of market share and Zoho SalesIQ with 7.28 % of market share . Check for other Customer Engagement technologies market share here.