Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management tracked by 6sense. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

14709

Companies Tracked

Movements

Categories related to Customer Experience Management

Top 5 Customer Experience Management technologies in 2023

Over 14,709 companies are using Customer Experience Management tools. Thematic with 27.44% market share (4,036 customers), SAP Hybris Commerce with 22.65% market share (3,332 customers), Greenwich AIM with 9.38% market share (1,379 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
Thematic

27.44 %

4036
SAP Hybris Commerce

22.65 %

3332
Greenwich AIM

9.38 %

1379
Userpilot

4.69 %

690
Calabrio

4.68 %

688
Others

31.16 %

4584

Customer Experience Management Customers by Employee Size

The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (3,552 companies), 20 - 49 employees (2,880 companies), 10,000+ employees (1,882 companies).

Customer Experience Management Customers by Geography

Companies using Customer Experience Management technology software are majorly from the United States with 8,089 (61.17%), United Kingdom with 1,411 (10.67%), Turkey with 956 (7.23%) customers respectively.

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Customer Experience Management Customers by Industry

Top industries that use Customer Experience Management for Professional Services (4,695), Technology (3,457), Retail and CPG (1,605).

Market Share for Top Customer Experience Management Technologies

Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	Thematic	4036	27.44
2	SAP Hybris Commerce	3332	22.65
3	Greenwich AIM	1379	9.38
4	Userpilot	690	4.69
5	Calabrio	688	4.68
6	Merkle	541	3.68
7	Concentrix	503	3.42
8	Experience.com	429	2.92
9	JRNI	415	2.82
10	Sitecore Experience Platform	348	2.37
11	Microsoft Customer Experience Management	220	1.50
12	Emplifi	208	1.41
13	Marketo Engage	181	1.23
14	Vue.ai	170	1.16
15	Lakeside	166	1.13
16	CredSpark	166	1.13
17	SMG - Service Management Group	165	1.12
18	Smaply	164	1.11
19	Lumoa	130	0.88
20	Kentico Xperience	103	0.70
21	Threekit	102	0.69
22	HCL Digital Experience	92	0.63
23	Spectoos	73	0.50
24	Lumavate	48	0.33
25	Keepcon	40	0.27
26	Akamai Ion	32	0.22
27	Genesys CIM Platform	29	0.20
28	WEVO	23	0.16
29	TADA	22	0.15
30	Fizz Customer Experience Platform	22	0.15
31	CallMiner Eureka	21	0.14
32	SightMill - NPS Software	20	0.14
33	Opiniator	19	0.13
34	Compuware ClientVantage	15	0.10
35	DictaNova	13	0.09
36	StoryPulse	11	0.07
37	know'N'act	11	0.07
38	CA Customer Experience Manager (CEM)	10	0.07
39	BPA Quality	10	0.07
40	Multi-rater 360 Feedback System	9	0.06
41	AfterSell	9	0.06
42	Heeduser	7	0.05
43	Video Reviews	7	0.05
44	Kademi	5	0.03
45	SupportLogic	4	0.03
46	ListenPort	3	0.02
47	Feedback INN	3	0.02
48	CXONCLOUD	3	0.02
49	ServeSmart	2	0.01
50	CHI Express	2	0.01
51	Review Camp	2	0.01
52	INSTANT Insight	2	0.01
53	FastSensor	2	0.01
54	FeedbackExpress	2	0.01

Technology	Market share
Thematic	27.44 (%)
SAP Hybris Commerce	22.65 (%)
Greenwich AIM	9.38 (%)
Userpilot	4.69 (%)
Calabrio	4.68 (%)
Merkle	3.68 (%)
Concentrix	3.42 (%)
Experience.com	2.92 (%)
JRNI	2.82 (%)
Sitecore Experience Platform	2.37 (%)
Microsoft Customer Experience Management	1.50 (%)
Emplifi	1.41 (%)
Marketo Engage	1.23 (%)
Vue.ai	1.16 (%)
Lakeside	1.13 (%)
CredSpark	1.13 (%)
SMG - Service Management Group	1.12 (%)
Smaply	1.11 (%)
Lumoa	0.88 (%)
Kentico Xperience	0.70 (%)
Threekit	0.69 (%)
HCL Digital Experience	0.63 (%)
Spectoos	0.50 (%)
Lumavate	0.33 (%)
Keepcon	0.27 (%)
Akamai Ion	0.22 (%)
Genesys CIM Platform	0.20 (%)
WEVO	0.16 (%)
TADA	0.15 (%)
Fizz Customer Experience Platform	0.15 (%)
CallMiner Eureka	0.14 (%)
SightMill - NPS Software	0.14 (%)
Opiniator	0.13 (%)
Compuware ClientVantage	0.10 (%)
DictaNova	0.09 (%)
StoryPulse	0.07 (%)
know'N'act	0.07 (%)
CA Customer Experience Manager (CEM)	0.07 (%)
BPA Quality	0.07 (%)
Multi-rater 360 Feedback System	0.06 (%)
AfterSell	0.06 (%)
Heeduser	0.05 (%)
Video Reviews	0.05 (%)
Kademi	0.03 (%)
SupportLogic	0.03 (%)
ListenPort	0.02 (%)
Feedback INN	0.02 (%)
CXONCLOUD	0.02 (%)
ServeSmart	0.01 (%)
CHI Express	0.01 (%)
Review Camp	0.01 (%)
INSTANT Insight	0.01 (%)
FastSensor	0.01 (%)
FeedbackExpress	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience Management software market leaders?

Top leaders in the category for Customer Experience Management software are Thematic, SAP Hybris Commerce, Greenwich AIM. Here, you can view a full list of Customer Experience Management tools in the market.

How many companies use Customer Experience Management software these days?

Around the world in 2023, over 15,961 companies are currently using one or more Customer Experience Management software. Out of these, there are 8,089 companies using Customer Experience Management tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience Management software space?

The top few companies that have the most significant market share in the Customer Experience Management space are Thematic with 27.44 % of market share, and SAP Hybris Commerce with 22.65 % of market share and Greenwich AIM with 9.38 % of market share . Check for other Customer Experience Management technologies market share here.