Customer Support Services

Gain market share and customer base information about the top Customer Support Services tracked by 6sense. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

137877

Companies Tracked

1986

Movements

Categories related to Customer Support Services

Top 5 Customer Support Services technologies in 2023

Over 137,877 companies are using Customer Support Services tools. Freshdesk with 81.17% market share (111,915 customers), Assist AI with 3.83% market share (5,278 customers), Service with 3.63% market share (5,010 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
Freshdesk

81.17 %

111915
Assist AI

3.83 %

5278
Service

3.63 %

5010
Wise

2.64 %

3646
Microsoft Dynamics 365 for Customer Service

1.34 %

1854
Others

7.38 %

10174

Customer Support Services Customers by Employee Size

The majority of Customer Support Services category falls in the company size of 20 - 49 employees (37,315 companies), 0 - 9 employees (34,845 companies), 100 - 249 employees (19,059 companies).

Customer Support Services Customers by Geography

Companies using Customer Support Services technology software are majorly from the United States with 64,803 (57.45%), United Kingdom with 11,927 (10.57%), India with 9,925 (8.80%) customers respectively.

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Customer Support Services Customers by Industry

Top industries that use Customer Support Services for Technology (40,962), Professional Services (32,659), Retail and CPG (12,644).

Market Share for Top Customer Support Services Technologies

Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	Freshdesk	111915	81.17
2	Assist AI	5278	3.83
3	Service	5010	3.63
4	Wise	3646	2.64
5	Microsoft Dynamics 365 for Customer Service	1854	1.34
6	Chaport Live Chat	1253	0.91
7	Solvvy	1117	0.81
8	Onestop	846	0.61
9	ManageEngine ServiceDesk Plus	656	0.48
10	WebsiteAlive	639	0.46
11	Salesforce Desk.com	614	0.45
12	Kommunicate	466	0.34
13	Boomtown	457	0.33
14	Influx	408	0.30
15	Live Chat Monitoring	322	0.23
16	Shipup	301	0.22
17	Amelia	265	0.19
18	HelpSite	260	0.19
19	Upscope	229	0.17
20	tuul	219	0.16
21	Agent.ai	213	0.15
22	Textline	190	0.14
23	Guru	158	0.11
24	WORK[etc]	136	0.10
25	OwnerListens	134	0.10
26	Moneypenny	111	0.08
27	Support.com Cloud	92	0.07
28	Rocketbots.io	85	0.06
29	Next IT	81	0.06
30	TaskUs	78	0.06
31	Click2Mail	76	0.06
32	Enginess	65	0.05
33	Zingaya	63	0.05
34	QnA Maker by Microsoft	54	0.04
35	LiveChat 24/7	54	0.04
36	ChannelReply	48	0.03
37	MailClark	48	0.03
38	Talkus	42	0.03
39	Logicbox	38	0.03
40	AnswerConnect	28	0.02
41	Buffer Reply	25	0.02
42	MightyCall	25	0.02
43	Kylie.ai	24	0.02
44	Echopass	24	0.02
45	wrrk	23	0.02
46	Thankful	23	0.02
47	Conversable	21	0.02
48	Message Direct	19	0.01
49	12Return	16	0.01
50	Intradiem	15	0.01
51	Course Sales	14	0.01
52	NABD System	14	0.01
53	Arise Platform	12	0.01
54	helpware	12	0.01
55	Zendesk Support Suite	10	0.01
56	Ruby Receptionists	9	0.01
57	79ecommerce	9	0.01
58	Eptica	8	0.01
59	Nice.Chat	7	0.01
60	Salesforce WebToCase	4	0.00
61	GetInChat	3	0.00
62	Kundo	3	0.00
63	BubbleIQ	2	0.00
64	Conversity	2	0.00
65	Support.com Nexus	2	0.00
66	Modria	2	0.00

Technology	Market share
Freshdesk	81.17 (%)
Assist AI	3.83 (%)
Service	3.63 (%)
Wise	2.64 (%)
Microsoft Dynamics 365 for Customer Service	1.34 (%)
Chaport Live Chat	0.91 (%)
Solvvy	0.81 (%)
Onestop	0.61 (%)
ManageEngine ServiceDesk Plus	0.48 (%)
WebsiteAlive	0.46 (%)
Salesforce Desk.com	0.45 (%)
Kommunicate	0.34 (%)
Boomtown	0.33 (%)
Influx	0.30 (%)
Live Chat Monitoring	0.23 (%)
Shipup	0.22 (%)
Amelia	0.19 (%)
HelpSite	0.19 (%)
Upscope	0.17 (%)
tuul	0.16 (%)
Agent.ai	0.15 (%)
Textline	0.14 (%)
Guru	0.11 (%)
WORK[etc]	0.10 (%)
OwnerListens	0.10 (%)
Moneypenny	0.08 (%)
Support.com Cloud	0.07 (%)
Rocketbots.io	0.06 (%)
Next IT	0.06 (%)
TaskUs	0.06 (%)
Click2Mail	0.06 (%)
Enginess	0.05 (%)
Zingaya	0.05 (%)
QnA Maker by Microsoft	0.04 (%)
LiveChat 24/7	0.04 (%)
ChannelReply	0.03 (%)
MailClark	0.03 (%)
Talkus	0.03 (%)
Logicbox	0.03 (%)
AnswerConnect	0.02 (%)
Buffer Reply	0.02 (%)
MightyCall	0.02 (%)
Kylie.ai	0.02 (%)
Echopass	0.02 (%)
wrrk	0.02 (%)
Thankful	0.02 (%)
Conversable	0.02 (%)
Message Direct	0.01 (%)
12Return	0.01 (%)
Intradiem	0.01 (%)
Course Sales	0.01 (%)
NABD System	0.01 (%)
Arise Platform	0.01 (%)
helpware	0.01 (%)
Zendesk Support Suite	0.01 (%)
Ruby Receptionists	0.01 (%)
79ecommerce	0.01 (%)
Eptica	0.01 (%)
Nice.Chat	0.01 (%)
Salesforce WebToCase	0.00 (%)
GetInChat	0.00 (%)
Kundo	0.00 (%)
BubbleIQ	0.00 (%)
Conversity	0.00 (%)
Support.com Nexus	0.00 (%)
Modria	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Support Services software market leaders?

Top leaders in the category for Customer Support Services software are Freshdesk, Assist AI, Service. Here, you can view a full list of Customer Support Services tools in the market.

How many companies use Customer Support Services software these days?

Around the world in 2023, over 142,561 companies are currently using one or more Customer Support Services software. Out of these, there are 64,803 companies using Customer Support Services tools that are originally from the United States .

Which company has the most significant market share in the Customer Support Services software space?

The top few companies that have the most significant market share in the Customer Support Services space are Freshdesk with 81.17 % of market share, and Assist AI with 3.83 % of market share and Service with 3.63 % of market share . Check for other Customer Support Services technologies market share here.