Helpdesk Tools

Gain market share and customer base information about the top Helpdesk Tools tracked by 6sense. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

123

Technologies Tracked

75244

Companies Tracked

748

Movements

Categories related to Helpdesk Tools

Top 5 Helpdesk Tools technologies in 2023

Over 75,244 companies are using Helpdesk Tools tools. Help Scout with 13.02% market share (9,799 customers), LiveAgent with 12.36% market share (9,298 customers), Gorgias with 11.67% market share (8,784 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
Help Scout

13.02 %

9799
LiveAgent

12.36 %

9298
Gorgias

11.67 %

8784
SherpaDesk

7.69 %

5790
Zoho Desk

6.75 %

5080
Others

48.50 %

36493

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (15,754 companies), 20 - 49 employees (12,408 companies), 100 - 249 employees (5,003 companies).

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 26,352 (64.89%), United Kingdom with 3,717 (9.15%), Germany with 2,087 (5.14%) customers respectively.

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Technology (10,951), Professional Services (10,746), Retail and CPG (6,302).

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	Help Scout	9799	13.02
2	LiveAgent	9298	12.36
3	Gorgias	8784	11.67
4	SherpaDesk	5790	7.69
5	Zoho Desk	5080	6.75
6	ConnectWise	4341	5.77
7	osTicket	3821	5.08
8	Spiceworks Help Desk	2281	3.03
9	Kayako	2212	2.94
10	Oracle Service Cloud (formerly RightNow)	1932	2.57
11	Front	1928	2.56
12	LiveHelpNow	1370	1.82
13	Chaport Live Chat	1254	1.67
14	Hesk	1139	1.51
15	Helpshift	1094	1.45
16	HappyFox	893	1.19
17	Mojo Helpdesk	852	1.13
18	GrooveHQ	772	1.03
19	UserEcho	671	0.89
20	ManageEngine ServiceDesk Plus	663	0.88
21	Salesforce Desk.com	620	0.82
22	Salesforce Desk.com	618	0.82
23	Web Help Desk	578	0.77
24	Rhino Support HelpDesk	499	0.66
25	Rhino Support	499	0.66
26	Agiloft	461	0.61
27	SupportSystem	411	0.55
28	Issuetrak	400	0.53
29	Dixa	382	0.51
30	CloudApp	370	0.49
31	Zendesk Talk	368	0.49
32	ChatID	335	0.45
33	TeamSupport	333	0.44
34	Tender Support	287	0.38
35	Parature	277	0.37
36	HelpSite	260	0.35
37	Teamwork Desk	248	0.33
38	DeskPRO	241	0.32
39	Kaseya VSA	239	0.32
40	SolarWinds Web Help Desk	236	0.31
41	Enchant	214	0.28
42	Agent.ai	213	0.28
43	HelpOnClick Live Chat Software	190	0.25
44	Doorbell	184	0.24
45	KronoDesk	181	0.24
46	HelpSpot	165	0.22
47	Dimelo	157	0.21
48	Casengo	151	0.20
49	UseResponse	143	0.19
50	SupportBee	120	0.16
51	Breezy Themes	117	0.16
52	Deskero	114	0.15
53	HarePoint	97	0.13
54	HelpDeskZ	97	0.13
55	Rocketbots.io	85	0.11
56	Sugester	84	0.11
57	Helprace	83	0.11
58	Next IT	81	0.11
59	Alloy Navigator	72	0.10
60	FocalScope	70	0.09
61	NetHelpDesk	65	0.09
62	Diabolocom	64	0.09
63	JitBit Helpdesk	58	0.08
64	Vision Helpdesk	57	0.08
65	OTRS	56	0.07
66	Helpy	37	0.05
67	PhaseWare	36	0.05
68	RedmineUP Cloud	36	0.05
69	DoneDone	33	0.04
70	AzureDesk	33	0.04
71	Sirportly	32	0.04
72	ReadyDesk	28	0.04
73	Buffer Reply	25	0.03
74	Liberum Help Desk	24	0.03
75	Abhisi	23	0.03
76	Revelation helpdesk	23	0.03
77	Deskun	20	0.03
78	Zyprr	18	0.02
79	eStreamDesk	16	0.02
80	Snappy Helpdesk	16	0.02
81	PhaseWare Tracker	15	0.02
82	NABD System	14	0.02
83	Supportbench	14	0.02
84	C-Desk	13	0.02
85	ZupportDesk	13	0.02
86	SolarWinds MSP Manager	13	0.02
87	Keeping	12	0.02
88	Support Incident Tracker (SiT)	12	0.02
89	HelpNinja	11	0.01
90	ProProfs Help Desk	10	0.01
91	Helpsumo	10	0.01
92	Email Center Pro	9	0.01
93	eTicket	9	0.01
94	Hivy	9	0.01
95	Polar Help Desk	8	0.01
96	devContact	7	0.01
97	Vtiger Help Desk	7	0.01
98	HelpdeskPilot	7	0.01
99	DigitalGenius	7	0.01
100	Boostopia	6	0.01
101	Inbenta Natural Language Search	6	0.01
102	DiamanteDesk	6	0.01
103	ServicePRO	6	0.01
104	CheckMate	6	0.01
105	CRMDesk	4	0.01
106	HelpMaster	4	0.01
107	Inbill	4	0.01
108	Adjutas	4	0.01
109	EvantoDesk	4	0.01
110	Plumsail HelpDesk	4	0.01
111	Bornevia	4	0.01
112	SmarterTrack	3	0.00
113	KnowAll Enquire	3	0.00
114	IssueCentre	3	0.00
115	Help Desk Essentials	3	0.00
116	Chataroo	3	0.00
117	Free Help Desk	3	0.00
118	Faveo Help Desk	3	0.00
119	MetaCaseDesk	3	0.00
120	Complaints Pro	2	0.00
121	Kapdesk	2	0.00
122	NetResults Tracker	2	0.00
123	Modria	2	0.00

Technology	Market share
Help Scout	13.02 (%)
LiveAgent	12.36 (%)
Gorgias	11.67 (%)
SherpaDesk	7.69 (%)
Zoho Desk	6.75 (%)
ConnectWise	5.77 (%)
osTicket	5.08 (%)
Spiceworks Help Desk	3.03 (%)
Kayako	2.94 (%)
Oracle Service Cloud (formerly RightNow)	2.57 (%)
Front	2.56 (%)
LiveHelpNow	1.82 (%)
Chaport Live Chat	1.67 (%)
Hesk	1.51 (%)
Helpshift	1.45 (%)
HappyFox	1.19 (%)
Mojo Helpdesk	1.13 (%)
GrooveHQ	1.03 (%)
UserEcho	0.89 (%)
ManageEngine ServiceDesk Plus	0.88 (%)
Salesforce Desk.com	0.82 (%)
Salesforce Desk.com	0.82 (%)
Web Help Desk	0.77 (%)
Rhino Support HelpDesk	0.66 (%)
Rhino Support	0.66 (%)
Agiloft	0.61 (%)
SupportSystem	0.55 (%)
Issuetrak	0.53 (%)
Dixa	0.51 (%)
CloudApp	0.49 (%)
Zendesk Talk	0.49 (%)
ChatID	0.45 (%)
TeamSupport	0.44 (%)
Tender Support	0.38 (%)
Parature	0.37 (%)
HelpSite	0.35 (%)
Teamwork Desk	0.33 (%)
DeskPRO	0.32 (%)
Kaseya VSA	0.32 (%)
SolarWinds Web Help Desk	0.31 (%)
Enchant	0.28 (%)
Agent.ai	0.28 (%)
HelpOnClick Live Chat Software	0.25 (%)
Doorbell	0.24 (%)
KronoDesk	0.24 (%)
HelpSpot	0.22 (%)
Dimelo	0.21 (%)
Casengo	0.20 (%)
UseResponse	0.19 (%)
SupportBee	0.16 (%)
Breezy Themes	0.16 (%)
Deskero	0.15 (%)
HarePoint	0.13 (%)
HelpDeskZ	0.13 (%)
Rocketbots.io	0.11 (%)
Sugester	0.11 (%)
Helprace	0.11 (%)
Next IT	0.11 (%)
Alloy Navigator	0.10 (%)
FocalScope	0.09 (%)
NetHelpDesk	0.09 (%)
Diabolocom	0.09 (%)
JitBit Helpdesk	0.08 (%)
Vision Helpdesk	0.08 (%)
OTRS	0.07 (%)
Helpy	0.05 (%)
PhaseWare	0.05 (%)
RedmineUP Cloud	0.05 (%)
DoneDone	0.04 (%)
AzureDesk	0.04 (%)
Sirportly	0.04 (%)
ReadyDesk	0.04 (%)
Buffer Reply	0.03 (%)
Liberum Help Desk	0.03 (%)
Abhisi	0.03 (%)
Revelation helpdesk	0.03 (%)
Deskun	0.03 (%)
Zyprr	0.02 (%)
eStreamDesk	0.02 (%)
Snappy Helpdesk	0.02 (%)
PhaseWare Tracker	0.02 (%)
NABD System	0.02 (%)
Supportbench	0.02 (%)
C-Desk	0.02 (%)
ZupportDesk	0.02 (%)
SolarWinds MSP Manager	0.02 (%)
Keeping	0.02 (%)
Support Incident Tracker (SiT)	0.02 (%)
HelpNinja	0.01 (%)
ProProfs Help Desk	0.01 (%)
Helpsumo	0.01 (%)
Email Center Pro	0.01 (%)
eTicket	0.01 (%)
Hivy	0.01 (%)
Polar Help Desk	0.01 (%)
devContact	0.01 (%)
Vtiger Help Desk	0.01 (%)
HelpdeskPilot	0.01 (%)
DigitalGenius	0.01 (%)
Boostopia	0.01 (%)
Inbenta Natural Language Search	0.01 (%)
DiamanteDesk	0.01 (%)
ServicePRO	0.01 (%)
CheckMate	0.01 (%)
CRMDesk	0.01 (%)
HelpMaster	0.01 (%)
Inbill	0.01 (%)
Adjutas	0.01 (%)
EvantoDesk	0.01 (%)
Plumsail HelpDesk	0.01 (%)
Bornevia	0.01 (%)
SmarterTrack	0.00 (%)
KnowAll Enquire	0.00 (%)
IssueCentre	0.00 (%)
Help Desk Essentials	0.00 (%)
Chataroo	0.00 (%)
Free Help Desk	0.00 (%)
Faveo Help Desk	0.00 (%)
MetaCaseDesk	0.00 (%)
Complaints Pro	0.00 (%)
Kapdesk	0.00 (%)
NetResults Tracker	0.00 (%)
Modria	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Help Scout, LiveAgent, Gorgias. Here, you can view a full list of Helpdesk Tools tools in the market.

How many companies use Helpdesk Tools software these days?

Around the world in 2023, over 49,344 companies are currently using one or more Helpdesk Tools software. Out of these, there are 26,352 companies using Helpdesk Tools tools that are originally from the United States .

Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Help Scout with 13.02 % of market share, and LiveAgent with 12.36 % of market share and Gorgias with 11.67 % of market share . Check for other Helpdesk Tools technologies market share here.