Instant Messaging And Chat

Gain market share and customer base information about the top Instant Messaging And Chat tracked by 6sense. Check out our list of Instant Messaging And Chat Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

133

Technologies Tracked

4621310

Companies Tracked

399720

Movements

Categories related to Instant Messaging And Chat

Top 5 Instant Messaging And Chat technologies in 2023

Over 4,621,310 companies are using Instant Messaging And Chat tools. G Suite with 71.40% market share (3,299,575 customers), Slack with 9.12% market share (421,438 customers), Zendesk with 4.06% market share (187,530 customers),

Market Share Market share data is calculated based on the organizations identified and tracked in the 6sense database.

Customers
G Suite

71.40 %

3299575
Slack

9.12 %

421438
Zendesk

4.06 %

187530
Zoho Mail

2.56 %

118269
Intercom

1.62 %

74751
Others

11.25 %

519747

Instant Messaging And Chat Customers by Employee Size

The majority of Instant Messaging And Chat category falls in the company size of 0 - 9 employees (1,863,166 companies), 20 - 49 employees (934,841 companies), 10 - 19 employees (407,403 companies).

Instant Messaging And Chat Customers by Geography

Companies using Instant Messaging And Chat technology software are majorly from the United States with 2,075,239 (63.62%), United Kingdom with 280,425 (8.60%), India with 196,962 (6.04%) customers respectively.

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Instant Messaging And Chat Customers by Industry

Top industries that use Instant Messaging And Chat for Professional Services (1,033,166), Technology (394,961), Retail and CPG (313,844).

Market Share for Top Instant Messaging And Chat Technologies

Analyze the market share of popular Instant Messaging And Chat technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer count and market share data is calculated based on the organizations identified and tracked in the 6sense database.	Market share(%)
1	G Suite	3299575	71.40
2	Slack	421438	9.12
3	Zendesk	187530	4.06
4	Zoho Mail	118269	2.56
5	Intercom	74751	1.62
6	Skype	59554	1.29
7	Tidio	53046	1.15
8	Snapchat	49984	1.08
9	Microsoft Teams	49395	1.07
10	LiveChat	39142	0.85
11	Zoho SalesIQ	26913	0.58
12	Podium	25668	0.56
13	Bitrix24	19912	0.43
14	Drift	18030	0.39
15	Crisp	17183	0.37
16	Salesforce Service Cloud	13953	0.30
17	Smartsupp Live Chat	13569	0.29
18	Freshchat	10647	0.23
19	Pure Chat	10262	0.22
20	LiveAgent	9264	0.20
21	GetSiteControl	7929	0.17
22	Workplace by Facebook	7897	0.17
23	LivePerson	7351	0.16
24	Userlike Live Chat	5112	0.11
25	Zoho Desk	5061	0.11
26	Skype for Business	4539	0.10
27	Re:amaze	4482	0.10
28	SnapEngage	3803	0.08
29	Podio	3592	0.08
30	Wix Answers	3314	0.07
31	Five9	3186	0.07
32	Genesys PureCloud	3035	0.07
33	Zimbra	2922	0.06
34	Kayako	2202	0.05
35	Comm100 Live Chat	2171	0.05
36	RumbleTalk	2168	0.05
37	Front	1919	0.04
38	Jive	1831	0.04
39	Stride	1612	0.03
40	HelpCrunch	1582	0.03
41	CallPage	1578	0.03
42	HipChat	1424	0.03
43	LiveHelpNow	1365	0.03
44	Elium	1363	0.03
45	WhosOn	1352	0.03
46	Beekeeper	1266	0.03
47	Chaport	1244	0.03
48	Rocket.Chat	1188	0.03
49	Chatlio	1143	0.02
50	Helpshift	1093	0.02
51	Provide Support	1008	0.02
52	Clinked	953	0.02
53	OnePlace	897	0.02
54	Topi	887	0.02
55	HappyFox Chat	784	0.02
56	SocialBoost	728	0.02
57	REVE Chat	654	0.01
58	eBLVD Online Meetings	611	0.01
59	iAdvize	593	0.01
60	Velaro	517	0.01
61	Convo	467	0.01
62	Mattermost	454	0.01
63	ChatWork	395	0.01
64	inSided	360	0.01
65	Nextiva	358	0.01
66	LiveCall	350	0.01
67	Zoho Meeting	336	0.01
68	Chatbox	272	0.01
69	SAP Jam	263	0.01
70	Jumplead	239	0.01
71	Onstream Webinars	237	0.01
72	Heymarket	215	0.00
73	Subiz	191	0.00
74	HelpOnClick Live Chat Software	187	0.00
75	Hibox	175	0.00
76	Zingle	166	0.00
77	Noodle	144	0.00
78	Solvemate	140	0.00
79	Cotap	134	0.00
80	SendBird	130	0.00
81	Glip	124	0.00
82	Zoho Connect	122	0.00
83	TextUs	109	0.00
84	Wire	101	0.00
85	ProProfs Chat	98	0.00
86	UJET	79	0.00
87	Communifire	70	0.00
88	IMsupporting	70	0.00
89	LiveHelp	66	0.00
90	eXo Platform	65	0.00
91	Quiq Messaging	62	0.00
92	AsisteClick	58	0.00
93	Flock - Helloflock.com	50	0.00
94	Bold360	49	0.00
95	hellomybot	45	0.00
96	Zyncro	39	0.00
97	SnapComms	37	0.00
98	Sameroom	28	0.00
99	TeamWox	26	0.00
100	Taskworld	24	0.00
101	Nefsis	21	0.00
102	Chatfuel	21	0.00
103	JivoChat	21	0.00
104	Minsh	20	0.00
105	Whisbi	19	0.00
106	Acquire	18	0.00
107	Precurio	17	0.00
108	Hall	17	0.00
109	Azendoo	16	0.00
110	Adsoup Sales	15	0.00
111	NABD System	14	0.00
112	Quire	13	0.00
113	Cugic	12	0.00
114	Responcierge	11	0.00
115	PlanDone	10	0.00
116	Callmaker	9	0.00
117	Zoho Cliq	9	0.00
118	Team on the Run	8	0.00
119	Sellsy Teamwork	8	0.00
120	Bolste	7	0.00
121	Acobot	7	0.00
122	viCloning	6	0.00
123	Chat Outsource	5	0.00
124	MOOVIA	4	0.00
125	cingo.me	4	0.00
126	StrikeBase	4	0.00
127	Cingo	4	0.00
128	Powermemo	3	0.00
129	EasyGrouper	3	0.00
130	CD Messenger	2	0.00
131	Fleep	2	0.00
132	Simply Confirm	2	0.00
133	giosg Live Chat	2	0.00

Technology	Market share
G Suite	71.40 (%)
Slack	9.12 (%)
Zendesk	4.06 (%)
Zoho Mail	2.56 (%)
Intercom	1.62 (%)
Skype	1.29 (%)
Tidio	1.15 (%)
Snapchat	1.08 (%)
Microsoft Teams	1.07 (%)
LiveChat	0.85 (%)
Zoho SalesIQ	0.58 (%)
Podium	0.56 (%)
Bitrix24	0.43 (%)
Drift	0.39 (%)
Crisp	0.37 (%)
Salesforce Service Cloud	0.30 (%)
Smartsupp Live Chat	0.29 (%)
Freshchat	0.23 (%)
Pure Chat	0.22 (%)
LiveAgent	0.20 (%)
GetSiteControl	0.17 (%)
Workplace by Facebook	0.17 (%)
LivePerson	0.16 (%)
Userlike Live Chat	0.11 (%)
Zoho Desk	0.11 (%)
Skype for Business	0.10 (%)
Re:amaze	0.10 (%)
SnapEngage	0.08 (%)
Podio	0.08 (%)
Wix Answers	0.07 (%)
Five9	0.07 (%)
Genesys PureCloud	0.07 (%)
Zimbra	0.06 (%)
Kayako	0.05 (%)
Comm100 Live Chat	0.05 (%)
RumbleTalk	0.05 (%)
Front	0.04 (%)
Jive	0.04 (%)
Stride	0.03 (%)
HelpCrunch	0.03 (%)
CallPage	0.03 (%)
HipChat	0.03 (%)
LiveHelpNow	0.03 (%)
Elium	0.03 (%)
WhosOn	0.03 (%)
Beekeeper	0.03 (%)
Chaport	0.03 (%)
Rocket.Chat	0.03 (%)
Chatlio	0.02 (%)
Helpshift	0.02 (%)
Provide Support	0.02 (%)
Clinked	0.02 (%)
OnePlace	0.02 (%)
Topi	0.02 (%)
HappyFox Chat	0.02 (%)
SocialBoost	0.02 (%)
REVE Chat	0.01 (%)
eBLVD Online Meetings	0.01 (%)
iAdvize	0.01 (%)
Velaro	0.01 (%)
Convo	0.01 (%)
Mattermost	0.01 (%)
ChatWork	0.01 (%)
inSided	0.01 (%)
Nextiva	0.01 (%)
LiveCall	0.01 (%)
Zoho Meeting	0.01 (%)
Chatbox	0.01 (%)
SAP Jam	0.01 (%)
Jumplead	0.01 (%)
Onstream Webinars	0.01 (%)
Heymarket	0.00 (%)
Subiz	0.00 (%)
HelpOnClick Live Chat Software	0.00 (%)
Hibox	0.00 (%)
Zingle	0.00 (%)
Noodle	0.00 (%)
Solvemate	0.00 (%)
Cotap	0.00 (%)
SendBird	0.00 (%)
Glip	0.00 (%)
Zoho Connect	0.00 (%)
TextUs	0.00 (%)
Wire	0.00 (%)
ProProfs Chat	0.00 (%)
UJET	0.00 (%)
Communifire	0.00 (%)
IMsupporting	0.00 (%)
LiveHelp	0.00 (%)
eXo Platform	0.00 (%)
Quiq Messaging	0.00 (%)
AsisteClick	0.00 (%)
Flock - Helloflock.com	0.00 (%)
Bold360	0.00 (%)
hellomybot	0.00 (%)
Zyncro	0.00 (%)
SnapComms	0.00 (%)
Sameroom	0.00 (%)
TeamWox	0.00 (%)
Taskworld	0.00 (%)
Nefsis	0.00 (%)
Chatfuel	0.00 (%)
JivoChat	0.00 (%)
Minsh	0.00 (%)
Whisbi	0.00 (%)
Acquire	0.00 (%)
Precurio	0.00 (%)
Hall	0.00 (%)
Azendoo	0.00 (%)
Adsoup Sales	0.00 (%)
NABD System	0.00 (%)
Quire	0.00 (%)
Cugic	0.00 (%)
Responcierge	0.00 (%)
PlanDone	0.00 (%)
Callmaker	0.00 (%)
Zoho Cliq	0.00 (%)
Team on the Run	0.00 (%)
Sellsy Teamwork	0.00 (%)
Bolste	0.00 (%)
Acobot	0.00 (%)
viCloning	0.00 (%)
Chat Outsource	0.00 (%)
MOOVIA	0.00 (%)
cingo.me	0.00 (%)
StrikeBase	0.00 (%)
Cingo	0.00 (%)
Powermemo	0.00 (%)
EasyGrouper	0.00 (%)
CD Messenger	0.00 (%)
Fleep	0.00 (%)
Simply Confirm	0.00 (%)
giosg Live Chat	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Instant Messaging And Chat software market leaders?

Top leaders in the category for Instant Messaging And Chat software are G Suite, Slack, Zendesk. Here, you can view a full list of Instant Messaging And Chat tools in the market.

How many companies use Instant Messaging And Chat software these days?

Around the world in 2023, over 4,045,200 companies are currently using one or more Instant Messaging And Chat software. Out of these, there are 2,075,239 companies using Instant Messaging And Chat tools that are originally from the United States .

Which company has the most significant market share in the Instant Messaging And Chat software space?

The top few companies that have the most significant market share in the Instant Messaging And Chat space are G Suite with 71.40 % of market share, and Slack with 9.12 % of market share and Zendesk with 4.06 % of market share . Check for other Instant Messaging And Chat technologies market share here.

What are the top industries that usually use Instant Messaging And Chat softwares?

The top industries that use Instant Messaging And Chat software are Professional Services (1,033,166) , Technology (394,961) , Retail and CPG (313,844) .