IT Service Management

Gain market share and customer base information about the top IT Service Management tracked by 6sense. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

32598

Companies Tracked

242

Movements

Categories related to IT Service Management

Top 5 IT Service Management technologies in 2023

Over 32,598 companies are using IT Service Management tools. JIRA Service Management with 37.04% market share (12,075 customers), IBM Tivoli with 15.86% market share (5,170 customers), BMC Remedy ITSM with 12.34% market share (4,024 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
JIRA Service Management

37.04 %

12075
IBM Tivoli

15.86 %

5170
BMC Remedy ITSM

12.34 %

4024
SAP AMS

4.56 %

1486
Percona

3.91 %

1276
Others

26.28 %

8567

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (6,262 companies), 1,000 - 4,999 employees (5,463 companies), 20 - 49 employees (3,754 companies).

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 14,222 (60.74%), United Kingdom with 1,978 (8.45%), India with 1,206 (5.15%) customers respectively.

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Technology (8,406), Professional Services (4,713), Financial Services (1,995).

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	JIRA Service Management	12075	37.04
2	IBM Tivoli	5170	15.86
3	BMC Remedy ITSM	4024	12.34
4	SAP AMS	1486	4.56
5	Percona	1276	3.91
6	Numara	805	2.47
7	Footprints Service Desk	637	1.95
8	TeamDynamix	612	1.88
9	Cherwell ITSM	584	1.79
10	EasyVista	521	1.60
11	VMware Service Manager	519	1.59
12	Clarity SM	514	1.58
13	CA Scheduler	409	1.25
14	CA eHealth	405	1.24
15	BMC TrueSight	354	1.09
16	BMC Service Desk Express	330	1.01
17	Dell EMC PowerPath	290	0.89
18	BMC Remedy ARS	239	0.73
19	CA 7	224	0.69
20	Incident IQ	199	0.61
21	BMC Helix ITSM	192	0.59
22	ALESTRA	191	0.59
23	Ivanti Service Manager	178	0.55
24	Track-It!	101	0.31
25	BMC Remedy Service Desk	88	0.27
26	BMC ProactiveNet Performance Management	86	0.26
27	RepliWeb	78	0.24
28	ORSYP	77	0.24
29	HEAT Service Management	74	0.23
30	BMC TrueSight Operations Management	72	0.22
31	ServiceRocket	67	0.21
32	Micro Focus Service Manager	66	0.20
33	iSupport Software	64	0.20
34	BMC Remedy OnDemand	61	0.19
35	Hornbill	48	0.15
36	CA Librarian	42	0.13
37	Alemba Service Manager	41	0.13
38	Epicor ITSM	39	0.12
39	Micro Focus Service Management Automation X (SMAX)	38	0.12
40	webMethods Insight	38	0.12
41	BMC Helix Remedyforce	35	0.11
42	Dollar Universe Workload Automation	33	0.10
43	CA Jobtrac	32	0.10
44	Axios Systems assyst	25	0.08
45	BMC Service Impact Manager	25	0.08
46	EasyVista Service Manager	24	0.07
47	Dell EMC HomeBase	16	0.05
48	CA JCLCheck	14	0.04
49	Aisera	12	0.04
50	SunView ChangeGear	10	0.03
51	Nutanix NX	10	0.03
52	CA Automation Point	10	0.03
53	Hornbill Service Manager	9	0.03
54	OneCommand	9	0.03
55	OpenText Service Management Automation X	8	0.02
56	BMC TrueSight Vulnerability Management	6	0.02
57	VMware vCenter AppSpeed	4	0.01
58	BMC TrueSight Transaction Monitor	2	0.01

Technology	Market share
JIRA Service Management	37.04 (%)
IBM Tivoli	15.86 (%)
BMC Remedy ITSM	12.34 (%)
SAP AMS	4.56 (%)
Percona	3.91 (%)
Numara	2.47 (%)
Footprints Service Desk	1.95 (%)
TeamDynamix	1.88 (%)
Cherwell ITSM	1.79 (%)
EasyVista	1.60 (%)
VMware Service Manager	1.59 (%)
Clarity SM	1.58 (%)
CA Scheduler	1.25 (%)
CA eHealth	1.24 (%)
BMC TrueSight	1.09 (%)
BMC Service Desk Express	1.01 (%)
Dell EMC PowerPath	0.89 (%)
BMC Remedy ARS	0.73 (%)
CA 7	0.69 (%)
Incident IQ	0.61 (%)
BMC Helix ITSM	0.59 (%)
ALESTRA	0.59 (%)
Ivanti Service Manager	0.55 (%)
Track-It!	0.31 (%)
BMC Remedy Service Desk	0.27 (%)
BMC ProactiveNet Performance Management	0.26 (%)
RepliWeb	0.24 (%)
ORSYP	0.24 (%)
HEAT Service Management	0.23 (%)
BMC TrueSight Operations Management	0.22 (%)
ServiceRocket	0.21 (%)
Micro Focus Service Manager	0.20 (%)
iSupport Software	0.20 (%)
BMC Remedy OnDemand	0.19 (%)
Hornbill	0.15 (%)
CA Librarian	0.13 (%)
Alemba Service Manager	0.13 (%)
Epicor ITSM	0.12 (%)
Micro Focus Service Management Automation X (SMAX)	0.12 (%)
webMethods Insight	0.12 (%)
BMC Helix Remedyforce	0.11 (%)
Dollar Universe Workload Automation	0.10 (%)
CA Jobtrac	0.10 (%)
Axios Systems assyst	0.08 (%)
BMC Service Impact Manager	0.08 (%)
EasyVista Service Manager	0.07 (%)
Dell EMC HomeBase	0.05 (%)
CA JCLCheck	0.04 (%)
Aisera	0.04 (%)
SunView ChangeGear	0.03 (%)
Nutanix NX	0.03 (%)
CA Automation Point	0.03 (%)
Hornbill Service Manager	0.03 (%)
OneCommand	0.03 (%)
OpenText Service Management Automation X	0.02 (%)
BMC TrueSight Vulnerability Management	0.02 (%)
VMware vCenter AppSpeed	0.01 (%)
BMC TrueSight Transaction Monitor	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top IT Service Management software market leaders?

Top leaders in the category for IT Service Management software are JIRA Service Management, IBM Tivoli, BMC Remedy ITSM. Here, you can view a full list of IT Service Management tools in the market.

How many companies use IT Service Management software these days?

Around the world in 2023, over 30,248 companies are currently using one or more IT Service Management software. Out of these, there are 14,222 companies using IT Service Management tools that are originally from the United States .

Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 37.04 % of market share, and IBM Tivoli with 15.86 % of market share and BMC Remedy ITSM with 12.34 % of market share . Check for other IT Service Management technologies market share here.