Self Service Support

Gain market share and customer base information about the top Self Service Support tracked by 6sense. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

11640

Companies Tracked

Movements

Categories related to Self Service Support

Top 5 Self Service Support technologies in 2023

Over 11,640 companies are using Self Service Support tools. ServiceNow Service Catalog with 16.77% market share (1,952 customers), Microsoft Dynamics 365 for Customer Service with 15.94% market share (1,855 customers), HelpDocs with 15.58% market share (1,814 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
ServiceNow Service Catalog

16.77 %

1952
Microsoft Dynamics 365 for Customer Service

15.94 %

1855
HelpDocs

15.58 %

1814
Adobe RoboHelp

14.61 %

1701
Solvvy

9.60 %

1118
Others

27.49 %

3200

Self Service Support Customers by Employee Size

The majority of Self Service Support category falls in the company size of 0 - 9 employees (1,774 companies), 10,000+ employees (1,674 companies), 20 - 49 employees (1,664 companies).

Self Service Support Customers by Geography

Companies using Self Service Support technology software are majorly from the United States with 6,971 (70.96%), United Kingdom with 677 (6.89%), Germany with 452 (4.60%) customers respectively.

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Self Service Support Customers by Industry

Top industries that use Self Service Support for Technology (3,177), Professional Services (2,483), Financial Services (798).

Market Share for Top Self Service Support Technologies

Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	ServiceNow Service Catalog	1952	16.77
2	Microsoft Dynamics 365 for Customer Service	1855	15.94
3	HelpDocs	1814	15.58
4	Adobe RoboHelp	1701	14.61
5	Solvvy	1118	9.60
6	Oracle Knowledge Management	844	7.25
7	Salesforce Desk.com	623	5.35
8	HelpSite	260	2.23
9	phpMyFAQ	212	1.82
10	KronoDesk	181	1.55
11	HelpSpot	164	1.41
12	Synthetix	143	1.23
13	Do You Dream Up	130	1.12
14	Magentrix	123	1.06
15	Support.com Cloud	92	0.79
16	Aspect Self Service	66	0.57
17	ScreenSteps	55	0.47
18	Talkus	42	0.36
19	HelpCenter.io	38	0.33
20	Helpy	37	0.32
21	Relay Network	36	0.31
22	Apervita	26	0.22
23	PortalGuard	25	0.21
24	Magentrix PRM	20	0.17
25	Snappy Helpdesk	16	0.14
26	NABD System	14	0.12
27	Gluru AI	13	0.11
28	UserCare	8	0.07
29	Eptica	8	0.07
30	Inbenta Natural Language Search	6	0.05
31	Boostopia	6	0.05
32	iService	6	0.05
33	iDAvatars	4	0.03
34	Support.com Nexus	2	0.02

Technology	Market share
ServiceNow Service Catalog	16.77 (%)
Microsoft Dynamics 365 for Customer Service	15.94 (%)
HelpDocs	15.58 (%)
Adobe RoboHelp	14.61 (%)
Solvvy	9.60 (%)
Oracle Knowledge Management	7.25 (%)
Salesforce Desk.com	5.35 (%)
HelpSite	2.23 (%)
phpMyFAQ	1.82 (%)
KronoDesk	1.55 (%)
HelpSpot	1.41 (%)
Synthetix	1.23 (%)
Do You Dream Up	1.12 (%)
Magentrix	1.06 (%)
Support.com Cloud	0.79 (%)
Aspect Self Service	0.57 (%)
ScreenSteps	0.47 (%)
Talkus	0.36 (%)
HelpCenter.io	0.33 (%)
Helpy	0.32 (%)
Relay Network	0.31 (%)
Apervita	0.22 (%)
PortalGuard	0.21 (%)
Magentrix PRM	0.17 (%)
Snappy Helpdesk	0.14 (%)
NABD System	0.12 (%)
Gluru AI	0.11 (%)
UserCare	0.07 (%)
Eptica	0.07 (%)
Inbenta Natural Language Search	0.05 (%)
Boostopia	0.05 (%)
iService	0.05 (%)
iDAvatars	0.03 (%)
Support.com Nexus	0.02 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Self Service Support software market leaders?

Top leaders in the category for Self Service Support software are ServiceNow Service Catalog, Microsoft Dynamics 365 for Customer Service, HelpDocs. Here, you can view a full list of Self Service Support tools in the market.

How many companies use Self Service Support software these days?

Around the world in 2023, over 10,918 companies are currently using one or more Self Service Support software. Out of these, there are 6,971 companies using Self Service Support tools that are originally from the United States .

Which company has the most significant market share in the Self Service Support software space?

The top few companies that have the most significant market share in the Self Service Support space are ServiceNow Service Catalog with 16.77 % of market share, and Microsoft Dynamics 365 for Customer Service with 15.94 % of market share and HelpDocs with 15.58 % of market share . Check for other Self Service Support technologies market share here.