Social Customer Support

Gain market share and customer base information about the top Social Customer Support tracked by 6sense. Check out our list of Social Customer Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

21669

Companies Tracked

Movements

Categories related to Social Customer Support

Top 5 Social Customer Support technologies in 2023

Over 21,669 companies are using Social Customer Support tools. Sprout Social with 73.74% market share (15,979 customers), Zendesk Support with 19.54% market share (4,234 customers), Swat.io with 1.97% market share (426 customers),

Market Share Market share is calculated based on the data captured and tracked on the 6sense platform.

Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.
Sprout Social

73.74 %

15979
Zendesk Support

19.54 %

4234
Swat.io

1.97 %

426
Brand24

1.25 %

270
LiveWorld

0.61 %

133
Others

2.89 %

627

Social Customer Support Customers by Employee Size

The majority of Social Customer Support category falls in the company size of 0 - 9 employees (5,981 companies), 20 - 49 employees (5,462 companies), 100 - 249 employees (2,574 companies).

Social Customer Support Customers by Geography

Companies using Social Customer Support technology software are majorly from the United States with 12,650 (69.67%), United Kingdom with 2,024 (11.15%), Canada with 1,078 (5.94%) customers respectively.

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Social Customer Support Customers by Industry

Top industries that use Social Customer Support for Professional Services (9,952), Technology (6,281), Retail and CPG (2,339).

Market Share for Top Social Customer Support Technologies

Analyze the market share of popular Social Customer Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers Customer counts are calculated based on the data captured and tracked on the 6sense platform.	Market share (%) Market share is calculated based on the data captured and tracked on the 6sense platform.
1	Sprout Social	15979	73.74
2	Zendesk Support	4234	19.54
3	Swat.io	426	1.97
4	Brand24	270	1.25
5	LiveWorld	133	0.61
6	Sparkcentral	80	0.37
7	Blinger	78	0.36
8	Attensity	78	0.36
9	Modern	69	0.32
10	Vision Helpdesk	57	0.26
11	Brand Embassy	38	0.18
12	Simplify360	37	0.17
13	Engagor	35	0.16
14	Sentiment	33	0.15
15	CX Company	27	0.12
16	Buffer Reply	24	0.11
17	Cisco SocialMiner	22	0.10
18	Zanroo	13	0.06
19	SoDash	7	0.03
20	HelpSocial	7	0.03
21	DigitalGenius	7	0.03
22	Pagelanes	6	0.03
23	Airwoot	4	0.02
24	Bornevia	3	0.01
25	Conversity	2	0.01

Technology	Market share
Sprout Social	73.74 (%)
Zendesk Support	19.54 (%)
Swat.io	1.97 (%)
Brand24	1.25 (%)
LiveWorld	0.61 (%)
Sparkcentral	0.37 (%)
Blinger	0.36 (%)
Attensity	0.36 (%)
Modern	0.32 (%)
Vision Helpdesk	0.26 (%)
Brand Embassy	0.18 (%)
Simplify360	0.17 (%)
Engagor	0.16 (%)
Sentiment	0.15 (%)
CX Company	0.12 (%)
Buffer Reply	0.11 (%)
Cisco SocialMiner	0.10 (%)
Zanroo	0.06 (%)
SoDash	0.03 (%)
HelpSocial	0.03 (%)
DigitalGenius	0.03 (%)
Pagelanes	0.03 (%)
Airwoot	0.02 (%)
Bornevia	0.01 (%)
Conversity	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Social Customer Support software market leaders?

Top leaders in the category for Social Customer Support software are Sprout Social, Zendesk Support, Swat.io. Here, you can view a full list of Social Customer Support tools in the market.

How many companies use Social Customer Support software these days?

Around the world in 2023, over 21,063 companies are currently using one or more Social Customer Support software. Out of these, there are 12,650 companies using Social Customer Support tools that are originally from the United States .

Which company has the most significant market share in the Social Customer Support software space?

The top few companies that have the most significant market share in the Social Customer Support space are Sprout Social with 73.74 % of market share, and Zendesk Support with 19.54 % of market share and Swat.io with 1.97 % of market share . Check for other Social Customer Support technologies market share here.